Jr. Client Success Manager

As a results-driven Jr. Client Success Manager at Fifth Element, you will build trusted, long-term partnerships with our clients by delivering proactive, strategic support that helps them achieve their marketing goals. You will leverage campaign performance data, lead quality insights, and strategic marketing recommendations to uncover growth opportunities, optimize campaign performance, and ensure every program delivers measurable business results.

Fifth Element is a franchise-focused marketing agency that helps franchise brands and multi-unit operators drive predictable growth through our proprietary Franchise Lead Engine. Fifth Element’s fully managed lead generation system is designed to deliver qualified leads and measurable business results.

Our team manages every aspect of a client’s digital marketing strategy, including paid advertising across Meta, Google, and Tik Tok, organic social media management, content strategy and creative development, and performance reporting. We support hundreds of franchise locations across nationally recognized brands in the fitness, wellness, beauty, and lifestyle industries.

Our clients partner with us because we consistently deliver more than leads. We generate qualified opportunities that convert into tours, appointments, memberships, and revenue.

At Fifth Element, client relationships are at the center of everything we do. We are a collaborative, high-performing team that takes ownership, communicates proactively, and serves as a trusted extension of our clients’ businesses. We do not just manage campaigns, we help our clients grow.

• Own the client relationship. Serve as the primary point of contact for a portfolio of 50+ franchisee accounts, ranging from single-unit owners to multi-unit operators. Build trusted relationships with key decision-makers and serve as a strategic partner focused on their growth and success.
• Lead your pod. Direct the day-to-day execution for your accounts, working closely with your Ad Manager and creative team member. Establish clear priorities, manage timelines, and ensure the strategy communicated to the client is executed effectively. Orchestration is a skill you enjoy.
• Lead performance conversations. Facilitate recurring client calls that are organized, insightful, and action-oriented. Clearly communicate performance across cost per lead, lead volume, tour activity, conversion trends, and other key metrics, while outlining the team’s strategy for continued improvement.
• Turn data into strategy. Leverage reporting tools and dashboards to identify meaningful insights and translate performance data into clear recommendations. Help clients understand not only what the numbers say, but what they mean and what actions we are taking next.
• Drive client retention. Proactively monitor account health, identify risks early, and address concerns before they escal ate. Build the trust and demonstrate the value that keeps clients engaged and partnered with Fifth Element month after month.
• Be the bridge. Translate client goals, feedback, and requests into a clear direction for your pod. Maintain strong communication across Asana and Slack, follow through on commitments, and ensure nothing falls through the cracks.
• Lead client onboarding. Guide new clients through a seamless first 30 to 60 days, setting clear expectations, establishing strong communication, and ensuring they quickly understand the value of our programs.
• Handle challenging conversations. Navigate performance concerns, expectation resets, scope questions, and other difficult conversations with confidence and professionalism. Communicate openly, stay solution-oriented, and maintain trust even when conversations are challenging.
• Keep…