Blends Lead - Requisition

The Blends Lead's primary responsibility is to oversee the daily and hourly operations of the department during a normal 8-hour shift, ensuring guest satisfaction and procedural observance by line staff. Responsibilities include protecting company assets by monitoring labor, preventing accidents and the misuse of company property, and overseeing cash handling procedures. Serve as informal liaison between line staff and management; provide support to line staff in the performance of their duties;

provide supplies and stock necessary to the operation (through warehouse or other providers); act as representative of the company in interactions with guests and patrons of the facility; oversee and ensure adherence to all alcoholic beverage service laws and policies; maintain a clean, safe work environment by following the Health, Safety and Sanitation Codes of the State, County and Company;

abide by OSHA regulations; create a climate of trust and integrity in relationships with line staff, patrons and management; communicate the events of the shift and needs of the department in a clear and concise manner.

All Team Members will display a Four Diamond commitment to customer service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.

• Operate Restaurant/Outlet in an atmosphere as specified by manager.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with the restaurants policies and procedure.
• Provide accurate advices, suggestions, and reports for the overall improvement of the food court to F&B Leadership as needed.
• Maintain a clean, sanitary, and safe work environment by following the guidelines of the Department of Health and Sanitation of the State, County, and Company.
• Communicate needs, concerns, and comments to culinary team.
• Ensure that all equipment is kept clean, well maintained, and is in excellent working condition through personal inspection and by following the restaurant’s preventive maintenance program.
• Adhere to all policies, procedures, standards, specifications, guidelines, and training programs.
• Provide direction and guidance to staff during the shift by following the Codes of Conduct of Pechanga Resort Casino.
• Provide up-to-date information at pre-shift meetings.
• Order and receive supplies to ensure proper par levels and merchandise conditions including all beverage and service food items in accordance with the restaurant’s receiving policies and procedure and approval of the manager.
• Ensure all Team Members on duty and in appropriate uniform, are well-groomed and adhere to the Dress Code Standards of Pechanga Resort Casino.
• Ensure that all staff are following service procedures by general observations and performing service audits using the Food and Beverage Service Guarantees as a guide.
• Be knowledgeable regarding company policies and procedures by attending all training seminars and using initiative to learn.
• Assist with beverage production and cashiering as needed.
• Assist the bus person as needed.
• Project a positive attitude and “service first” demeanor at all times by following the Codes of Conduct of Pechanga Resort Casino.
• Communicate effectively with staff, guests, and support departments.
• In the absence of management, the Blends Lead will oversee Team Member performance.
• Other duties as assigned.

This position has no supervisory responsibilities. Incumbent is responsible for protecting the assets of Pechanga Resort Casino and for maintaining and providing a positive and professional work environment.

A High school diploma or general education degree (GED) is required and at least one (1) year relative experience is required.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

This position requires ability to…