Retail Fulfillment Associate, Temecula Promenade - Part Time

Be part of an amazing story. Macy's is more than just a store. We are a story that has captured the hearts and minds of America for more than 160 years, combining innovation with tradition and creating memorable moments such as the Macy's 4th of July Fireworks and the Thanksgiving Day Parade. Those stories make this a special place to work.

As a Fulfillment Colleague, you play a key role in creating a seamless and personalized shopping experience for our omni‑channel customers. This role blends sales‑floor engagement with back‑of‑house fulfillment responsibilities—selecting merchandise, packing and shipping online orders with care, and assisting with in‑store and curbside pickup. You greet customers with genuine hospitality, resolve issues with professionalism, and ensure every interaction is smooth and positive.

Your attention to detail, teamwork, and commitment to operational excellence help drive sales, strengthen customer loyalty, and support overall store success.

• Begin each day energized and ready to make an impact, reviewing goals, learning new products, and preparing the store for success.
• Receive merchandise, tag items, and organize the stockroom to maintain a smooth operation.
• Focus on the customer—greeting warmly, actively listening, resolving issues, and building trust through helpful interactions on the floor, during curbside pickups, or via accurate order fulfillment.
• Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves.
• Finish strong—sharing Loyalty program benefits, ensuring customers have everything they need, and ending with a sincere thank‑you, often walking the package around and using the customer's name.
• Wrap up the day by organizing the stockroom, completing orders, and setting the team up for the next day.
• Support one another with honesty, care, and collaboration so we can better serve our customers and communities.
• Strive for excellence—improving daily, achieving sales goals, and learning from each other to deliver individual and store results.

Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are scheduled 12–24 hours per week. All schedules include weekend shifts. Hours may vary based on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Comfortable communicating and collaborating with customers and colleagues.
• Able to read and understand employment policies and safety rules/procedures in English.
• Committed to meeting daily sales goal challenges and acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful, eager to start a new venture, and able to adapt to changing priorities while working well both independently and as a team.

• Talk, lift, and constantly move; stand for at least two consecutive hours, lift at least 30 lbs, stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Maintain close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash register transactions.

• Diverse, inclusive environment with competitive pay and benefits.
• Comprehensive health and wellness coverage and a 401(k) match.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development opportunities.
• Community building through Colleague Resource Groups and volunteer opportunities.

• Merchandise discounts.
• Performance‑based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

This is a great time to join Macy's! Whether you help a customer find the perfect gift, streamline operations in one of our distribution centers, enhance our online shopping experience, buy in‑style merchandise for our customers, or design a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time.