Sales Lead, Retail, Retail Sales

Retail Sales Associate

The Associate Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions.

Functional Responsibilities:

• Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
• Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
• Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full.
• Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices.
• Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
• Supports and administers receipt and dispatch of inventory and supplies according to company policy.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.
• Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Builds and maintains a solid customer following through clienteling and wardrobing.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Participates in and facilitates visual directives including monthly store sets and merchandise replenishment.
• Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
• Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
• Other duties as assigned.

Competencies:

• Culture living the Chico's FAS values and guiding principles by demonstrating customer focus, instilling trust, driving engagement and delivering results with high performance.
• Manages complexity: making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Plans and aligns, planning and prioritizing work to meet commitments aligned with organizational goals.
• Organizational savvy: maneuvering comfortably through complex policy, process, and people‑related organizational dynamics.
• Courage: stepping up to address difficult issues, saying what needs to be said.

Qualifications:

• High school diploma or equivalent.
• Must be 18 years old or older.
• Minimum 2 years prior retail or sales management experience preferred.
• Excellent communication, verbal, and written skills.
• Able to travel to stores throughout the district.
• Excellent customer service skills.
• Knowledge of administrative aspects of store operations.
• Communicate with customers, standing and maneuvering on sales floor and stockroom, operate register, lift and carry 50 pounds, hand/fold merchandise, climbing, reaching, pushing/pulling.
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives.
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

The wage range for this position is $17.90 - $22.35. Successful candidates' wage rates will be determined based on their individual qualifications for the position.