Floor Leader - Temecula Temecula, California,

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence that would make even the most detail-oriented among us proud.

Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's both productive and fun, resulting in happy customers and happy employees.

• Driving Sales: Utilize the Store Force dashboard results to provide effective coaching and feedback to the sales team, make necessary adjustments to the shop floor structure to meet and exceed sales goals, and actively work to grow the contribution of your segments to the store’s overall sales.
• Customer
  
  Experience:
  
  Lead by example in delivering a world‑class customer experience on the shop floor, including product demonstrations, listening to consultations, collaborating with your team, and striving to exceed daily sales goals.
• Brand Advocacy: Educate customers on Lush brand values such as fighting animal testing, providing fresh cosmetics, ethical buying, 100% vegetarian products, handmade items, and naked packaging, and engage the community through store parties and other initiatives.
• Product Passion: Continuously deepen your product knowledge and provide informed product recommendations for every customer’s needs.

• Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve performance and increase sales.
• DEIB: Encourage open communication and actively listen to team members’ perspectives on diversity, equity, inclusion, and belonging, fostering a sense of belonging and teamwork.

• Cash Handling and Store Opening/Closing: Manage cash handling, including customer transactions, register operations, cash drawer reconciliation, nightly deposits, and store security.
• Time and Attendance: Lead by example with punctuality, monitor employee breaks, and ensure team members receive daily communications and task lists.
• Visual Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer shopping experience and drive sales.
• Stock and Inventory: Train your team on inventory best practices, support inventory tasks, and adjust product displays in real time to improve the customer experience.
• Policies and Procedures: Support management to keep the store compliant and ensure staff follows company standards for opening, closing, product integrity, respectful workplace, and health and safety.

Required:

• Minimum 1 year of experience in customer service and sales.
• Cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.
• Problem‑solving related to customer service in day‑to‑day operations.
• Experience in a fast‑paced team environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Preferred:

• Experience with consultation‑based customer service models.
• Experience analyzing sales metrics.
• Experience working in skincare or cosmetics.
• Experience in cross‑cultural collaboration and DEIB or social justice training.
• Fluency in Spanish, French, or other languages.

Temecula Pay

$19.80 - $19.80 USD

As set forth in Lush Handmade Cosmetics’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.