Asset Protection Captain, Temecula Promenade - Full Time

Be Part of an Amazing Story.

 Macy’s is more than just a store. We’re a story. One that’s captured the hearts
 and minds of America for more than 160 years. A story about innovations and
 traditions…about inspiring stores and irresistible products…about the excitement
 of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day
 Parade. We’ve been part of memorable moments and milestones for countless
 customers and colleagues. Those stories are part of what makes this such a
 special place to work.

 Job Overview

 The Asset Protection Captain leads the store’s Asset Protection efforts by
 training, coaching, and supervising Asset Protection colleagues in detecting,
 preventing, and responding to theft, fraud, and safety-related incidents. This
 role supports a safe, secure, and customer-focused store environment while
 helping protect company assets, reduce risk, and support store profitability.

 Why This Role Matters

 Asset Protection Captains play a critical role in protecting our customers,
 colleagues, and company assets. Through strong leadership, training,
 investigations, and partnership with store teams and local law enforcement, this
 role helps create a controlled environment where customers can shop with
 confidence and colleagues can deliver service safely and effectively.

 How Our Asset Protection Colleagues Spend Their Day…

* Our colleagues begin each day energized and ready to make an impact. They
    greet teammates with a warm hello. Before they get started, they review
    updates and department information so they're fully informed and ready to
    engage with confidence.
  
* We believe service starts with each other - supporting one another with
    honesty, care, and collaboration so we can better serve our customers and
    communities.
  
* And we know that excellence is a journey - we strive to improve every day,
    take pride in our work, achieve sales goals and learn from each other to
    deliver individual and store results.

 What To Expect

* Lead, coach, and support Asset Protection colleagues in theft prevention,
    investigations, apprehension procedures, and company standards.
  
* Partner with store leadership to support a safe, secure, and customer-focused
    environment.
  
* Use surveillance, alarm, reporting, and computer systems to monitor activity,
    document incidents, and support investigations.
  
* Respond to customer and colleague incidents, including first aid situations,
    safety concerns, and potential liability matters.
  
* Support store and company policies related to apprehensions, searches,
    seizures, evidence preservation, and legal compliance.

 How You’ll Make an Impact

* Lead and develop Asset Protection colleagues by training, coaching, and
    reinforcing best practices for theft prevention, investigations, and
    apprehensions.
  
* Help reduce loss by supporting programs and routines that prevent theft,
    fraud, and policy violations involving customers or colleagues.
  
* Protect company assets by recovering merchandise, responding to incidents,
    and apprehending shoplifters or individuals involved in criminal activity.
  
* Investigate incidents involving customers, colleagues, or company property,
    while following company policies and legal requirements.
  
* Create clear, timely, and accurate reports for theft incidents, merchandise
    recoveries, accident investigations, audits, and other assigned activities.
  
* Support store compliance by conducting and overseeing audits, identifying
    gaps, and helping ensure standards are consistently maintained.
  
* Build strong partnerships with store leadership and local law enforcement to
    support investigations and potential criminal cases.
  
* Represent the company professionally in court, when needed, for criminal or
    civil cases involving company interests.
  
* Support special assignments, investigations, surveillance, and alarm response
    as directed by the Store Asset Protection Manager.
  
* Create a respectful and inclusive environment that strengthens trust with
    colleagues, customers, and the communities we serve.

 Skills That Matter

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