Harley Davidson Motorcycle Sales

Job Summary

Position pays hourly plus performance bonuses.

Clean driving record and motorcycle license endorsement preferred.

• High school diploma or equivalent.
• Professional personal appearance.
• Excellent communication skills.
• Ability to read and comprehend instructions and information.
• Ability to meet the company’s production and quality standards.

• Driver’s license – Class C required; M1 preferred.
• Sales license – CA DMV salesperson license required.

• Move throughout the company facility for most of the shift.
• Spend time outdoors in weather and elements.
• Spend time indoors in air‑conditioned areas.
• Regular sitting.
• Regular standing for prolonged periods.
• Regular walking.
• Infrequent bending, twisting, and stooping.
• Infrequent kneeling or squatting.
• Infrequent lifting 25–50 lbs.
• Infrequent reaching or lifting overhead.
• Climbing stairs.
• Repetitive hand/finger movement on a regular basis.
• Repetitive grasping or grabbing infrequently.
• Regular pushing and pulling.

• Devote to ensuring customer satisfaction.
• Determine management, production, and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow‑up system that encourages follow‑through with assigned projects.
• Establish personal performance goals consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state, and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non‑disclosure and confidentiality policies and agreements.
• Work evening, weekend, and holiday work hours as required.

• Coordinate with the sales manager to set and meet new and used sales quotas and profit margin goals.
• Introduce customers to parts, service, F&I, and general merchandise departments.
• Utilize floor time effectively to meet the customer’s needs and solicit sales.
• Consistently use established procedures for tagging, proper storage, and warranty item handling.
• Ensure customers are aware of all product features and benefits.
• Complete all paperwork correctly and on time.
• Push motorcycles out of the store in the morning and move them back in the evening, ensuring they are lined up, priced, cleaned, and ready for sale.
• Actively develop prospects and demonstrate to each customer the advantages of products over competing brands.
• Ride new vehicles from service to showroom floor after PDI.
• Be polite, friendly, and greet customers promptly; consistently follow the outlined sales process.
• Verify that customers are qualified for their wants, needs, and ability to buy.
• Handle customer complaints with empathy and a pleasant attitude to increase satisfaction and loyalty.
• Ensure consistent treatment of customers by following documented procedures.
• Conduct telephone transactions courteously and promptly.
• Use vehicle deliveries to create events that foster customer loyalty.
• Follow the 12‑Step Sales Process and contact customers through Victory Solutions, mailing lists, and personal follow‑up to promote additional sales and satisfaction.
• Perform pre‑delivery inspections and road tests before delivery.
• Attend pertinent training and stay current with sales techniques and department concerns.
• Ensure that the delivery to the customer is an "EVENT" that endears them to the dealership.
• Make 20 outbound call attempts and 7 connects daily on average; log five greetings with phone number, name, and email daily on average.
• Participate in morning training and complete training modules.
• Practice the "FISH" philosophy from the FISH book (required reading).

Temecula Harley Davidson is an equal opportunity employer, operating in a drug‑free environment.