Order to Cash Specialist

Revolution Parts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart.

If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries.

The Order to Cash (O2C) Specialist serves as the central operational backbone and data owner for Revolution Parts’ high-volume billing and collection operations. Sitting at the vital intersection of Sales, Customer Success, Finance, and system integrations, this role owns the end-to-end billing integrity across a complex, multi-stream revenue model - including SaaS subscriptions, usage-based fees, marketing agency fees, and pass-through client costs.

The primary mandate of this position is to establish complete operational control, data accuracy, and organizational confidence over who, when, and how much we are billing at all times. The ideal candidate thrives in high-volume environments, possesses sharp data-reconciliation skills, and acts as the trusted single point of contact for internal teams to resolve billing friction, fix upstream data errors, and protect against revenue leakage.

Additionally this role should drive process efficiencies across the entire order to cash cycle.

• Execute Multi-Stream Billing
  - Own the end-to-end monthly billing execution across complex, multi-tiered revenue streams; including SaaS subscriptions, usage-based metrics, marketing agency fees, and customer pass-through expenses.
• Own invoice generation and accuracy, validating billing details against closed deal terms, order forms, and Salesforce contract records to prevent disputes before they start.
• Salesforce Tabs Data Alignment
  - Bridge the operational gap between upstream Salesforce Opportunity/Contract data and downstream Tabs billing engine execution. Identify, troubleshoot, and fix deal-mapping errors, non-standard terms, or missing metadata before deals sync and generate invoices.
• Conduct systematic pre-billing audits to catch and eliminate duplicate charges, incorrect fee tiers, or erroneous pass-through markups prior to invoice delivery.
• Regularly reconcile active billing schedules in Tabs against Salesforce contract statuses to guarantee that churned or cancelled customers are immediately removed from recurring billing runs.
• Monitor newly activated customer accounts to ensure usage tracking starts accurately on day one, and track contract renewal dates to prevent missed or delayed billing cycles.
• Perform periodic completeness checks across all product usage and pass-through costs to ensure all eligible revenue is captured and billed in full.
• Serve as an operational gatekeeper on non-standard deals or complex pass-through fee structures during pre-quote reviews. Partner with Finance and Rev Ops to continuously refine sync rules, eliminating manual workarounds and recurring billing bottlenecks.
• Identify and fix process gaps, with a focus on documentation and organization level visibility to process updates.

• Act as the primary, accountable point of contact for Sales, Customer Success, and Support regarding all customer billing inquiries, ledger details, and invoice breakdowns.
• Proactively analyze recurring dispute trends and billing friction points to identify opportunities for automation, drive operational efficiencies, and advocate for O2C best practices across internal teams.
• Lead the investigation and resolution of internal and external billing disputes, coordinating credit adjustments or re-invoicing when necessary.
• Deliver clear reporting and updates to Finance leadership and cross-functional partners, instilling peace of mind that billing operations are tightly…