Student Account Representative Jr

Position: STUDENT ACCOUNT REPRESENTATIVE JR125103
Student Account Representative Arizona State University Campus:
Tempe JR125103 End Date:
October 14, 2026 Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

ASU Student Business Services seeks a Student Account Representative. This position performs a variety of financial accounting related customer service activities within the Student Business Services department unit in order to provide courteous, prompt, and accurate financial accounting assistance to students regarding their ASU account status. Additional job duties as assigned. Applicant must be eligible to work in the United States;

ASU Student Business Services will not be a sponsor for this position. Pay Rate: $20.41 per hour Essential Duties:
Extensive customer service in person, via e-mail, and on the phone for a variety of student account related functions for ASU Student Business Services. Research account activity to identify issues and resolve those issues in assigned area or report issues to the appropriate department. Process transactions including waivers, charges, and credits to student accounts. Prepare reconciliations and departmental reports utilizing a variety of software including People Soft, My ASU, and Microsoft Office.

Review, processing and resolution of accounts including but not limited to:
Tuition, Billing, and Collection of account related matters Develop and create correspondence in response to student account inquiries. Answer a high volume of phone calls, respond to email inquiries and assist with in-person customers. Update departmental procedures relating to assigned accounting functions. Desired

Qualifications:

Experience working within Financial Accounting Experience in working in a high-volume customer service environment. Experience in Accounts Receivable environment. Experience in reconciling accounts involving debit and credit accounting processing. Experience in using Microsoft Office applications (Excel, Word, Outlook). Experience working in Peoplesoft or similar accounting-based programs. Experience in preparing reports. Evidence of effective communication skills, both written and verbal. Experience in using attention to detail skills.

Department Statement: ASU Student Business Services provides accounting functions in the areas of:
Student Accounts, Cashiering Services, Collections, Tuition Assessment and Treasury Management. Instructions to Apply:
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub. Please use the link below to log in using single sign-on. $9925/.htmld To be considered, your application must include all of the following attachments:
Cover letter Resume or CV Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name. Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position.

Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered. Important:
Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date. Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete. ASU Statement:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified…