Student Services Technician

Overview

Job Title: Student Services Technician

Job : 322300

Location: Rio Salado Community College

Full/Part Time: Regular

Work Schedule: Monday - Friday, 8am - 5pm; some evenings and weekends may be required. Summer

Hours:

Monday - Thursday, 7am-6pm

Work Calendar: 12 Months

Hiring Salary Range: $19.17 - $22.17/hourly, DOE

Grade: 107

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision
- creating excellence in education for a better world.

We focus on people—not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom.
Discover how we're changing college.

We don't just support our community—we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County.
Learn about our economic impact.

We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off:
  Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension
  , including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Mobile On-Site Mammography Screenings
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Provides customer support by processing records requests and providing and maintaining admissions and registration procedural and program information for students and the educational community.

• 45% - Provides information and assistance to students regarding admissions procedures and processes over the phone, in person at our counter, or via email while adhering to applicable District policies and procedures
• 45% - Performs clerical and administrative office assistance related to applications, enrollment, identity verification and validation, etc
• 10% - Retrieves information and enters or updates information in reports, logs or other documentation or record-keeping system. Other duties as assigned

High school diploma or GED and one year of clerical, administrative office support or related experience.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Licenses, Registrations, or

Certifications:

Possession of a valid State of Arizona Class D Driver's License and/or a GED Examiner certification may be required for some assignments.

• A. At least one (1) year of experience working in a community college setting
• B. Experience resolving complex issues
• C. Experience working with confidential records
• D. Experience with computers including Microsoft Office applications, Student Information Systems and Google Workspace
• E. Experience working with a team in a work or class environment as well as autonomously
• F. One (1) year of full-time relevant MCCCD experience during the previous two (2) years.

Travel to campus during interview/selection process will be at candidate's own expense. Will be required to travel or be assigned to all MCCCD locations. May require numerous evenings or weekends. May require prolonged periods of viewing a computer screen. May be…