Student Services Site Support; Part Time; Southern

Student Services Site Support (Part Time) (Southern)

Job

Location:

Rio Salado Community College

Full/Part Time:
Part Time

Regular/Temporary:
Temporary

Hourly Rate: $15.00 per hour

Not Eligible for Benefits:
This is a part-time, temporary position not eligible for benefits.

Work Schedule:

Monday - Thursday, up to 19.5 hours per week.

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year? Whether you’re teaching, working, or learning – Make It Happen At Maricopa County Community Colleges! Below are some highlights of our institutions.

• Many campuses received National Science Foundation grant awards for improving undergraduate STEM Education.
• Commitment to diversity, inclusion, equity, and employee governance.
• One of the largest community college systems in the country.
• 2020 Healthy Arizona Worksites Program recipient.
• Named 19th Best Employer for Women by Forbes.
• 2019 No. 42 in Arizona's Best Employers.

Provides front-line customer service and administrative program support for academic and career training programs. Engages in student services including intake, registration, and assessment scheduling; handles inquiries about career training, testing, advising, counseling, or other programs and services. Provides office/clerical support utilizing Excel, Word, and other computer software to enter student registration, enrollment, demographic, attendance, and assessment data into program databases; creates student digital files;

supports data collection for projects; works collaboratively with managers and instructors to troubleshoot and resolve data issues; supervised by the Program Manager and receives work direction from the Administrative Specialist.

50% –
Student Support Services: Conducts student intake, registration, and admissions processes; verifies participants' program eligibility; coordinates student registration and testing appointment scheduling; handles phone calls and front desk inquiries from prospective students; monitors and follows up with location call log (CRM database); monitors location service email account; and maintains a knowledge base of current career services and training programs available; supports laptop checkout process and check‑out research (account holds, other SIS holds);

and interfaces with instructors and staff to support student program participation and success. Works with AR&R and other departments (Financial Aid, Testing) to troubleshoot and resolve student issues (passwords, holds research, account reset).

40% – Data and Record‑keeping: Performs data entry (student demographic and intake/registration information, attendance, assessment) into reporting databases with a high degree of accuracy; creates and updates student digital files (SDFs) and attendance workbooks; links pertinent documents to student digital files; conducts peer audits of registration paperwork; supports the Administrative Specialist with projects, data collection, and surveys; assists with separating students from the program under the direction of location managers;

utilizes computers and software daily.

10% – Other duties: Provides administrative support to managers and staff. Collects fees as required and balances payment log. Assists with classroom/facility set‑up as needed; participates in professional learning and training as required.

• High School Diploma or equivalent and one year of prior work experience required.
• Prefer candidates with strong computer skills; prior experience working in a front‑line, fast‑paced customer service environment.

Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill, and abilities. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

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