HVAC Specialist

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This is for an internal Facilities Coordinator position. The successful candidate will support the day-to-day business on the HVAC Mechanical team. This includes email/phone call communications as well as spreadsheet management to ensure work orders are being completed in a timely manner. HVAC Experience is required.

Under general supervision, this position is responsible for all aspects related to assigned customer account(s). The role performs telephonic and electronic follow-up and closing functions for open HVAC work orders on designated account(s) to ensure contractual obligations are met. The intent is to ensure HVAC work orders are completed on time.

This position involves daily communication with HVAC service providers, including following up with multiple providers via telephone and email to obtain status updates, updating work orders in the EMCOR system, and coordinating with the account team regarding escalations and reassignments. This role serves as the primary point of contact for HVAC service providers. The ideal candidate will possess a strong commercial HVAC background.

• Manipulate Excel work order data to prioritize service provider communication.
• Communicate regularly with HVAC service providers via telephone and email to obtain work order updates.
• Update work orders and perform system uploads to ensure work orders reflect the most current status.
• Coordinate and communicate with account team(s) regarding work order escalations and service provider invoicing issues.
• Ensure work order reassignments are communicated to the appropriate account team representative for action.
• Assist with dispatching work orders when the customer service representative/dispatcher is out of the office.

• Associate’s Degree or equivalent experience.

• Minimum of two (2) years of experience in facilities maintenance, property management, or a customer service role required.

• Advanced proficiency with Microsoft Windows applications, including Excel and Word.
• Ability to type a minimum of 50 WPM.

• Professional and friendly demeanor, with a willingness to go above and beyond to accomplish program objectives.
• Ability to work under pressure, make sound decisions with limited input, and determine when to elevate issues to the Facilities Manager/Supervisor or Account Manager.
• Ability to communicate effectively and efficiently with Operations Staff and Call Center Operations teams to carry out program objectives.
• Strong critical thinking and problem-solving skills.
• Ability to maintain a courteous, professional demeanor at all times.
• Ability to convey confidence when providing and receiving pertinent information.
• Must be punctual, reliable, and demonstrate strong work ethic.