Sales - Administrative Assistant

Omni Tempe Hotel at ASU, 7 E University Dr, Tempe, Arizona, United States of America

Posted Tuesday, May 19, 2026 at 7:00 AM

Located at the corner of University and Mill, Omni Tempe Hotel at ASU sits at the center of Tempe’s energy, creativity, and growth. As the flagship hotel of the city’s revitalized downtown, we offer more than 36,000 square feet of stunning indoor and outdoor event space, four signature dining outlets, a rooftop pool deck with unbeatable views, and 330 beautifully designed guest rooms overlooking the ASU campus and Tempe skyline.

What truly sets us apart is our people. At Omni Tempe, we’re building a team of warm, passionate professionals who believe that hospitality is about creating moments that matter. Whether you’re just beginning your career or taking your next big step, you’ll find mentorship, growth, and purpose here.

Join us and be part of something extraordinary. Help us shape the future of hospitality in the heart of Tempe.

This critical role has two key components. The first responsibility is to manage all sales data, controls, leads, and reports by following all procedures to ensure compliance from sales managers when working with all systems, including Delphi.fdc, third‑party integrated and non‑integrated lead providers, and other internal platforms. The second responsibility is to accurately complete a variety of administrative duties requested by colleagues within the Sales and Marketing Divisions in order to provide timely and professional service to our guests.

• Maintain the Group Rooms Control Log (GRC) and FDC database
• Daily logging and distribution of all incoming leads
• Generate the Weekly and End of Month Sales Reports
• Prepare and distribute monthly production forecast
• Enter pick‑up on a daily or weekly basis
• Research, distribute, and log all leads from Global Sales Offices, telephone and other sources
• Give group histories to other hotels, and obtain them on behalf of the hotel as needed
• Must have or be able to rapidly develop full knowledge of the Omni Sales Administration Manual and ensure that all standards and procedures are followed
• Aid the Director of Sales and Marketing and Director of Sales in monitoring the KRA benchmarks
• Responsible to maintain monthly recap with reservations to ensure GRC blocks are the same as Reservation blocks
• Expert with Salesforce Report Builder and Excel
• Assist in 90‑day forecasting process
• Attend Weekly Support Staff Meetings & monthly MRC calls
• Schedule and prioritize workload to meet deadlines of all managers
• Types and distribute all correspondence, including letters, emails, proposals, contracts, etc. for assigned managers. Ensures that all correspondence is 100% accurate
• Maintains account files and ensures that all information is included in file, i.e. post‑convention reports, letters, fax information, etc
• Professionally answer calls to the sales office and accurately take messages, as applicable
• Ensures that all managers receive messages in a timely manner
• Assist in generating proposals with information accurate and specific to each client
• Assist with site inspections
• G‑Leads Property Champion:
  Participate in bi‑monthly call. Champion the ongoing promotion of the program focusing on training new and existing associates. Ensures all reporting is fulfilled on a monthly basis.
• Creates and updates documents and spreadsheets for GM and DOSM, as needed
• Gathers materials and mails packages to clients as necessary
• Takes detailed inquiry leads and submits to appropriate manager
• Inputs amenities into computer for VIP clients and processes paperwork (amenity card, receipt signature from Room Service)
• Takes minutes at meetings as directed
• Maintains cleanliness of office and showrooms while in pre‑opening phases
• Arranges for outside catering for office site inspections as needed
• Orders office supplies and maintains functionality of office equipment
• Other duties as assigned

• Maintain a professional business appearance, attitude, and performance
• Must be able to work a variety of shifts, including weekends and holidays
• Ability to effectively use Microsoft Word, Publisher, Outlook, and Excel is required
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