Mailroom Clerk - Fulfillment Operations Specialist

Who We Are

First American’s Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Founded in 1889, First American (NYSE: FAF) is committed to a people‑first culture that fosters innovation, inclusion, and support for all employees. This dedication has earned the company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years and recognized as a best place to work for women, diversity and LGBTQ+ employees.

The Mailroom Clerk is responsible for handling the effective printing, packaging, labeling and mailing of documents with a high level of attention to detail. This role provides wide‑range support within a team/group/function in a high‑volume, dynamic environment.

• Sort and tray, tub or sack the mail for dispatch to the Postal Service
• Place mail in proper buckets for distribution
• Receive outgoing mail and apply correct postage
• Arrange for pickup of outgoing mail or deliver to the Post Office
• Stamp mail with postage meters
• Fold letters, circulars, or other documents and insert into envelopes for distribution
• Weigh mail to determine correct postage
• Record registered mail
• Stock copy rooms and printing devices
• Use paper insert machines
• Accept, calculate and apply postage for domestic mail, international mail and special mail services
• Accept, process and dispatch the mail according to Mail Services and the Postal Service’s guidelines, goals and deadlines

• Working knowledge of fundamental concepts, practices and procedures of the department/field
• Physical ability to stand for extended periods of time and lift 50 lbs. (case of paper)
• Good verbal and written communication skills
• Ability to multi‑task while meeting strict deadlines
• Knowledge of printing and mailing automation
• Establishes effective working relationships at the work group level

High School diploma or equivalent

1–3 years of experience

$12.15 – $16.19 hourly

By choice, we don’t simply accept individuality – we embrace it, support it, and thrive on it. Our people‑first culture is inclusive for all employees, not just because it’s the right thing to do, but because it’s the key to our success. The role includes a comprehensive benefits package (medical, dental, vision, 401(k), PTO/paid sick leave, employee stock purchase plan) and opportunities for professional growth in a dynamic environment.

First American is an equal opportunity employer in every sense of the term.

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