Business Support Management - Admin Manager - Associate

Administrative Assistant Manager

Join our high-performing Business Support Management team, where you'll help drive operational excellence and empower administrative professionals to deliver impactful support across Digital & Platform Services. We value collaboration, innovation, and your unique perspective.

As an Administrative Assistant Manager in Business Support Management (BSM), you will lead a team of Administrative Assistants supporting Digital & Platform Services (D&PS) and D&PS Technology. You'll foster a culture of productivity, compliance, and professional growth, partnering with senior leaders and cross-functional teams to enable seamless business operations. Finance & Business Management (FBM) is committed to building strong relationships and driving meaningful outcomes.

Job Responsibilities

• Lead daily operations for a team of Administrative Assistants across multiple locations
• Ensure consistent coverage and high-quality service for supported leaders and sites
• Motivate, coach, and develop team members to build future leaders
• Maintain a strong control and compliance environment; identify and mitigate operational risks
• Build and sustain relationships with senior stakeholders and key partners
• Manage partnerships across Digital & Platform Services and the Commercial & Investment Bank
• Provide strategic direction to improve productivity and business leverage
• Build alignment and consensus on key initiatives and process improvements
• Advocate for administrative staff needs and enable effective ways of working
• Lead performance management, including feedback, development planning, and evaluations
• Participate in compensation planning and talent processes

Required Qualifications, Capabilities, and Skills

• Minimum 3 years of relevant administrative, operations, or people management experience
• Strong written and verbal communication skills
• Proven ability to solve problems independently and exercise sound judgment
• Customer service mindset with experience supporting senior stakeholders
• Excellent relationship-building skills with the ability to listen, influence, and drive outcomes
• Highly organized self-starter with consistent follow-through and delivery against deadlines
• Effective collaborator with remote management

Preferred Qualifications, Capabilities, and Skills

• Experience in Human Resources or leading/influencing teams
• Experience in Investment Banking or Financial Services environment

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.