Administrative​/Clerical Assistant, Customer Service Rep

Full-Time Contract Opportunity 40h work week

Pay Rate: $18.30 hr

• Handle inbound and outbound calls with candidates
• Conduct virtual pre-appointment sessions and provide hiring support
• Assist candidates with application and onboarding-related questions
• Resolve issues preventing candidates from moving forward in the hiring process
• Communicate professionally through phone, email, chat, and SMS
• Manage escalations and referrals with urgency and attention to detail
• Support administrative tasks and documentation as needed
• Collaborate with internal teams to ensure a smooth candidate experience

• Strong customer service and communication skills
• Ability to multitask in a high-volume environment
• Excellent problem-solving and critical-thinking abilities
• Comfortable handling sensitive and confidential information
• Strong organizational and administrative skills
• Ability to work independently and as part of a team
• Proficiency in verbal and written communication
• Must be flexible with shifts, including possible evenings and weekends

• Deliver exceptional candidate support and customer service
• Troubleshoot hiring process barriers and provide timely solutions
• Document interactions accurately and maintain detailed records
• Assist with administrative projects and operational support
• Ensure a positive experience for every candidate interaction

• Building and Network Access Required

Onsite position located in Tempe, AZ

• Dynamic and collaborative work environment
• Opportunity to make a direct impact on the candidate experience
• Gain valuable experience in recruiting operations, customer support, and administration
• Work with a team focused on delivering outstanding service