Program Aide

Administrative Operations Specialist 2 Non-Exempt

Supports and instructs those served by the department with routine to intermediate queries, applies fundamental knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records.

Pay rate: $20.48 per hour

Are you ready to leverage your customer service expertise to make a meaningful impact in higher education? We are seeking a versatile Program Aide who thrives in fast-paced environments and can seamlessly pivot between tasks. In this role, you will be a vital link in our operations, engaging with students, faculty, and testing partners to ensure continuous daily office functions.

• Operational Support:
  Provide essential administrative and office support.
• Exam Administration:
  Actively proctor and administer exams, ensuring protocols and nuanced instructions from stakeholders are precisely followed.
• Client Engagement:
  Deliver exceptional service to a wide range of clients, including testing candidates, students, staff and faculty.
• Continuous Improvement:
  Stay current on the latest products, services, and testing developments while working both independently and collaboratively under general direction.

As part of a small, dedicated team within one of the largest universities in the world, you will find ample room for professional growth. This may be the role for you if you are highly organized, detail-oriented, and a conscientious professional who approaches every challenge with a "how can I help you" mindset.

This is an in-person, on-site, part-time role requiring 35 hours weekly. Due to testing security, remote or hybrid arrangements are not available.

Essential Duties:

• Provide flexible, responsive, and high-quality customer service.
• Correspond with faculty, staff and students in-person, via email and or by phone in a professional and courteous manner within established limits. Refer to appropriate departments as needed.
• Follow process steps as outlined in standard operating procedures; demonstrate attention to detail.
• Assist program leaders in preparing materials, records, and reports; provide administrative support utilizing special software, technical data and equipment. Tasks include but are not limited to: preparing deposits, submitting work orders, and monitoring general office inbox, etc.
• Assist with testing services operations (review instructions and procedures for each test to ensure
• adherence to test company guidelines, rules and expectations; conduct exam preparations; administer, proctor and assist with post-exam procedures).
• Administer paper and computer-based exams in strict compliance with university and vendor rules and regulations to maintain exam integrity.
• Assist in light custodial duties including disinfecting and dusting regularly.
• Support weekend testing operations.
• Admit test takers, follow security check in and check out procedures, verify candidates' identification and seat them accordingly.
• Actively monitor testing room for breaches of test security by frequently and quietly circulating inside testing room; address and report violations and irregularities.
• Support front desk operations.
• Perform office opening and closing responsibilities.
• Consult with program leader(s) and department leadership as needed to troubleshoot issues; elevate issues to appropriate person(s).
• Participate in trainings, meetings and professional development, as needed to maintain program associated certifications and remain current on job functions.
• Perform other duties as assigned to ensure the continuity of department operations.

Desired

Qualifications:

• Communication & Instruction
• Experience providing group instructions, reading scripts aloud, and directing large groups.
• Demonstrated ability to calmly deliver detailed, multi-step instructions.
• Evidence of effective communication and customer service skills.
• Operational Integrity
• Demonstrated experience adhering to strict guidelines, policies, and procedures.
• Ability to exercise discretion with highly sensitive data and maintain confidentiality regarding student records and exam materials.
• High level of accuracy and meticulous attention to detail.
• Adaptability & Tech Skills
• Highly flexible…