School Certifying Specialist

Job Profile

Title: Student Support Specialist 2
Family: Student Support Services
Time Type: Full time
Salary: $45,000 - $46,665 per year (offer dependent on experience)
Location: Campus:
Tempe

Connects students to a variety of academic, professional, and personal support services to overcome academic and non‑academic barriers and enhance their skills to increase persistence and graduation rates.

• Acts as liaison between the student and the U.S. Department of Veterans Affairs with regard to VA educational benefits.
• Serves as one of the certifying officials using People Soft, Salesforce, DARS and VAOnce to process and transmit enrollment information for veteran students to the Veterans Affairs Regional Processing Office.
• Able to accurately process high volumes of daily VA enrollment certifications to maintain the VA's timing and compliance standards.
• Maintains and generates office reports and statistics.
• Provides direct hiring, training and the supervision of up to 12 VA work‑study students.
• Utilizes VA policies, office/ASU policies and procedures and FERPA guidelines by communicating to inquiries from students regarding their VA benefits.
• Recommends, coordinates and implements new or revised department policies and procedures affecting assigned functions; updates policy/procedure manual.
• Cross‑trains in diverse activities including areas such as customer service, e‑mail, telephone, academic transactions and data entry.
• Coordinates with Supervisor and Assistant Director to meet variable peak processing demands.
• Receives membership and training opportunities with professional organizations that exist for veteran certifying officials.
• Travels to other campuses, events and conferences upon occasion.
• Participates in special projects and other duties, as assigned.

• Demonstrated knowledge of military service and related issues; VA education benefit policies and practices.
• Experience with FERPA.
• Demonstrated knowledge of institutions of higher learning and their policies and procedures.
• Experience in customer service.
• Experience retrieving and updating information in student information systems (People Soft, VAOnce).
• Experience with MS Office applications (Word, Excel and Outlook).
• Experience in degree audit reporting (DARS).
• Evidence of effective communication skills.
• Experience with the principles and practices of higher education.

• Demonstrates ability to communicate effectively in order to perform essential duties.
• Uses computer to research issues, enter data and create documentation.
• Creates reports and analyzes information to resolve issues.
• Answers multi‑line telephones and directs calls.
• Uses associated computer/technology/peripherals.
• Daily use of People Soft, Internet and MS Office applications;
  Word, Excel and Outlook.
• In‑state and out‑of‑state travel possible in a motor vehicle or as a passenger on a commercial carrier.
• Frequent lifting up to 15 lbs.

This position may require driving. Employee must possess a valid US Driver's license of the appropriate class and required endorsements throughout employment.

No Federal Funding.

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

ASU conducts pre‑employment screening which may include verification of work history, academic credentials, licenses, and certifications.

ASU conducts pre‑employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

A fingerprint check is not required for this position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.