Student Support Specialist 1

Job Profile

Student Support Specialist 1 Non-Exempt

Student Support Services

Full time

$21.00 USD Hourly

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Connects students to a variety of academic, professional, and personal support services to enhance their academic skills and increase persistence and graduation rates.

The Herberger Institute for Design and the Arts at Arizona State University is seeking an outgoing Student Support Specialist 1 to support the academic success team for the Office of Student Success at the Tempe campus. The individual in this position will deliver exceptional customer service to the Institute's students including greeting visitors, scheduling appointments and providing answers to student inquiries.

• $21.00 per hour

• Handles a large volume of in-person visitors, phone calls, and email inquiries; greets visitors and directs them appropriately, answers phone calls in a professional and courteous manner, and directs calls to appropriate personnel.
• Answers student inquiries, assists with student concerns, and assists with scheduling student appointments.
• Provides administrative support including scheduling meetings, monitoring academic advisor calendars, assisting students with registration form processing, and routing digital forms to other campus offices as necessary.
• Manages the daily opening and closing of the Office of Student Success suite.
• Provides training and support to front desk student employees.
• Compiles routine reports.
• Sends out weekly advising survey.
• Maintains inventory of office supplies and prepares supply orders.
• Retrieves and distributes mail from mailroom and various offices on campus.
• Reviews student records to confirm admission, major, and advising needs.
• Assists with random assignments, special projects, advising matters, and activities as requested
• Acts as a liaison to department, college, and university committees on issues related to academic success.
• Other related duties as assigned.

• Experience in higher education.
• Experience in arts and/or design.
• Demonstrated knowledge and skill in office procedures.
• Experience in establishing priorities.
• Evidence of effective communication.
• Experience with building strong relationships.
• Experience in Microsoft Office Suite, Adobe Sign, Saleforce, Google Drives, and People Soft.
• Experience in dealing with confidential and sensitive information

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse.
• Regular activities require ability to quickly change priorities which may include and/or are subject to resolutions of conflicts.
• Ability to clearly communicate to perform essential functions.
• Regular use of standard office equipment including, but not limited to computer workstation / laptop (keyboard, monitor, mouse), printer, fax, copier, and telephone.

Driving is not required for this position.

Campus:
Tempe

No Federal Funding

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines.

ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit…