Customer Service Representative

Russell Tobin and Associates/Pride Global is currently seeking several Admin Data Entry Specialist – Fax Queue Document Routing to work at our client's location in Tempe, AZ. This is an excellent opportunity to work with a dynamic team and gain valuable experience in the HR/Tech industry.

Work Location: Tempe, AZ - fully onsite

Pay Rate: $16.00 to $18.00/hourly depending on experience

Duration: Position is a 4 month contract role with a possibility of extension or conversion

Schedule: 40 hours week /4 x 10 shift

Shift

Hours:

Flexible to work between 6am-6pm AZ Time (Nov 2nd daylight savings all shifts shift back 1hr)

We are seeking detail-oriented, service-driven individuals to support our mission of transforming the primary care experience. As an Admin Data Entry Specialist – Fax Queue Document Routing, you will play a key role in ensuring the accurate classification, routing, and delivery of inbound fax documents to the appropriate providers, queues, and teams. You will use the Document Routing Matrix to process a high volume of clinical and administrative documents and manage Flagged Document tasks by verifying patient identifiers and contacting originating facilities to resolve discrepancies.

We are looking for organized, efficient professionals with strong attention to detail and a commitment to making a meaningful impact in healthcare.

• Follow HIPAA rules to protect patient privacy in all document handling and routing activities.
• Classify documents and route to the appropriate department or owner for follow up and action.
• Flag High Priority items and delete non-actionable items per protocol.
• Process Flagged Document tasks by verifying at least two matching patient identifiers before filing a document to a patient's chart.
• Contact originating facilities to resolve patient identity discrepancies.
• Resolve incomplete name or date of birth tasks by reviewing the patient's chart for corrected documents and conducting facility outreach as needed.

• At least 6 months of experience in data entry, document processing, or administrative support OR 1 year of experience in a healthcare office or patient-facing environment.
• Proficient with basic computer skills.
• Ability to work a flexible onsite schedule, including nights, weekends, and holidays.
• Must have a high school diploma or equivalent.

• Strong attention to detail and ability to maintain accuracy in a high-volume environment.
• Proven organizational and multitasking abilities.
• Familiarity with medical terminology and clinical document types (e.g., consult notes, lab reports, imaging reports, prior authorizations, pathology reports, referrals, prescriptions).
• Understanding of provider roles and routing logic (PCP, VMT, Ordering Provider, Registered Nurses, Phlebotomist/Lab Support).
• Experience verifying patient identity using multiple identifiers in a healthcare setting.
• Strong verbal communication skills for contacting external facilities to resolve document discrepancies.
• Experience with electronic health record (EHR) systems or document management platforms is a plus.
• Familiarity with G Suite.