Mailroom Associate

Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

The Mailroom Associate with a strong attention to detail will facilitate a variety of mailroom tasks to ensure high levels of customer service in a fast-paced environment.

Duties and Responsibilities Process mail through 4 stages:
Inbound, Centralized, Outbound and Post Close. Perform various Mail Center activities including scanning, sorting, metering, tracking mail, folding, inserting, delivery, pickup, etc. Correctly match documents with folders, verify document accuracy, print, and prep documents. Process inbound documents for accuracy, completion, and further steps against client established processes. Demonstrate flexibility in satisfying customer demands in a high volume, production environment. Demonstrate high level of attention to detail and work independently.

Adhere to all safety procedures. Take direction from supervisor or site manager. Ability to lift heavy boxes, files, or paper as needed, which may be up to 55lbs. Ability to sit, stand for long periods (possibly entire shift). Handle time-sensitive material (i.e., confidential, urgent packages). Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude. Regular attendance and/or punctuality.

Ability to get along with others. Performs related duties as assigned by management.

High school diploma or equivalent required. Previous experience with data entry desirable.

Ability to read, write and speak English. Required to work at computer for long periods. Required to stand, walk, simple grasp, reach with hand and arms. Required to regularly sit, talk, or hear. Required to possess close vision and ability to focus. Conditions may include office environment, computer room, production floor, warehouse and shipping/receiving. Occasional exposure to dust, dirt, toner, ink, and other environmental factors is possible.

Repetitive motion is required; may require twisting/bending/climbing.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator.

Employment will be contingent on this requirement. By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Additional Information While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator.

Em…