Automotive Service Advisor (Secondary Service Writer

Position: Automotive Service Advisor (Secondary Service Writer)
American Five Star Auto Repair & Transmission
   
   2070

E. Apache Blvd., Suite 101 - Tempe, AZ 85281
   
   Join One of Tempe's Most Trusted Independent Repair Shops
   
   American Five Star Auto Repair & Transmission has proudly served the Tempe community since 1993. As a family-owned and operated business, we've built our reputation on honesty, quality workmanship, and exceptional customer service.
   
   Due to our continued growth, we are looking to add a Secondary Service Advisor to support our Lead Service Advisor and help deliver an outstanding customer experience. This is an excellent opportunity for someone looking to grow into a full-time Service Advisor role while learning our proven processes and working alongside an experienced team.

Position Overview
   
   As our Secondary Service Advisor, you'll play a key role in keeping our service department running smoothly. You'll assist the Lead Service Advisor with customer communication, appointment scheduling, estimate preparation, vehicle check-ins, follow-up calls, parts coordination, and administrative responsibilities. As your experience grows, you'll take on increased responsibility and become an essential member of our service team.
   
   Daily Responsibilities
   Assist the Lead Service Advisor throughout the day
   Welcome customers and perform vehicle check-in
   Schedule appointments and coordinate workflow
   Prepare estimates using shop management software
   Communicate repair recommendations to customers
   Provide repair updates and answer customer questions
   Coordinate with technicians and parts vendors
   Review completed repairs with customers
   Process payments and maintain accurate records
   Follow American Five Star's VVRP process and service procedures
   Help maintain exceptional customer satisfaction
   Support daily front office operations
   Qualifications
   Automotive experience preferred
   Service Advisor or Service Writer experience is a plus
   Excellent customer service and communication skills
   Strong organizational and multitasking abilities
   Mechanical knowledge or willingness to learn
   Comfortable using computers and estimating software
   Professional appearance and positive attitude
   Team player with a strong work ethic
   Dependable and eager to learn

What We Offer
   Competitive pay based on experience
   Paid training
   Ongoing coaching and mentorship
   Career advancement opportunities
   Family-owned, team-oriented environment
   Stable, year-round work
   Employee discounts
   Paid holidays and vacation (based on eligibility)
   Why Join American Five Star?
   
   For more than 30 years, American Five Star Auto Repair & Transmission has built a reputation for honesty, quality repairs, and exceptional customer service. Our shop performs over $1.8 million in annual sales, providing a busy, stable workplace with plenty of opportunities to learn and grow.
   
   If you're looking for a long-term career in the automotive industry and want to be part of a professional team that values integrity, teamwork, and customer satisfaction, we'd love to meet you.
   
   American Five Star Auto Repair & Transmission
   Serving Tempe Since 1993