Community Strategy Enablement Manager; Arizona

Community Strategy Enablement Manager (Arizona)

Job Title: Community Strategy Enablement Manager

Location: Arizona

Department: Customer Success

About the Role: The Community Strategy Enablement Manager will provide the operational and analytical backbone that allows the Head of Community Strategy to focus on designing and executing a cross‑functional vision for the connection between our customers and their community partners. This role ensures that our community strategy is consistently executed across Customer Success and Sales by standardizing processes, managing escalation tracking in Salesforce, and coordinating with Rev Ops and Analytics to capture the right data.

By supporting and tracking customer escalations, the Community Strategy Enablement Manager demonstrates the measurable effectiveness of escalation campaigns and adoption efforts. This role sits at the intersection of process design, analytics, and consultative enablement. You’ll ensure internal teams have the tools, insights, and frameworks needed to engage partners, resolve escalations, and drive adoption  connecting community strategy with data and performance measurement, you’ll help demonstrate the effectiveness of our engagement efforts both internally and with customers.

Only applicants based in Arizona will be considered for this position.

What You'll Do:

• Serve as a consultative partner to Customer Success Managers, supporting escalation reviews and building network engagement plans for new and priority customers.
• Collaborate with Sales and Implementation teams to align on customer onboarding and embed community processes early.

• Drive retention across assigned customer accounts.
• Actively partner with community‑based organizations to strengthen relationships and address shared goals.
• Collaborate closely with Marketing and Revenue Operations teams to align strategies and ensure community‑focused objectives are met.
• Foster meaningful connections that enhance customer and community outcomes.

• Maintain SOPs, playbooks, and triage processes for consistent handling of community escalations.
• Facilitate weekly escalation review meetings and track follow‑up actions across teams.

• Track, and report escalation campaign metrics in Salesforce.
• Monitor adoption, network health, and partner engagement data for key customers and geographies, as needed.
• Manage customer surveys following escalations to measure satisfaction and demonstrate effectiveness of resolution efforts.
• Be innovative & think outside the box when it comes to developing new models that drive user adoption.

• Work with Marketing on Community‑facing materials.
• Support Community‑focused Marketing events.

• 3+ years of professional work experience suggested.
• 1‑3+ years of customer success, community engagement, or related work experience.

Unite Us’ mission is to unlock the potential of every community. Our co‑founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country.

Through Unite Us’ national network and software, community‑based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole‑person health. If you want to do well and do good, join Unite Us.

• This position is remote, Arizona based.
• This position may require 40‑50% travel.
• The target pay range for this role is $75,000 – $82,000. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location.
• All team members will be required to pass a background check which includes criminal, employment, and education verification.