Strategic Account Coordinator

Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry knowledge and scale with personal service and accountability.

Join our team with over 80 years in business and two decades serving hundreds of national and regional account customers. Academy Fire offers unparalleled expertise in the management of multi-site fire and life safety protection. Through our customer service centers in New York and California, we provide coverage 24/7, 365 days a year.

• Competitive compensation
• Pay is on a weekly cycle, every Friday
• Career Advancement Opportunities
• Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
• Company paid short and long-term disability
• Immediately vested in our 401(k) company match
• Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company’s long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
• Exceptional guidance and support from our managers
• Collaborative culture & environment
• Opportunity to work alongside some of the best talent in the fire protection industry

The Strategic Account Coordinator plays a key role in supporting our largest customer accounts by strengthening the partnership between Academy Customer Account Teams and our Impact district offices. This position ensures seamless communication, timely resolution of escalations, and consistent service delivery across the organization.

This role is ideal for a strategic, detail-oriented professional with strong analytical and communication skills who enjoys building relationships and driving continuous improvement.

• Build and maintain strong relationships with key customer account teams and Impact district offices
• Serve as the primary point of contact for customer escalations and issue resolution
• Proactively address conflicts and service challenges to ensure positive outcomes
• Act as a trusted liaison between internal teams to support customer satisfaction

• Analyze reporting related to key customer accounts, including aging paperwork, quotes, escalations, and process efficiency
• Identify opportunities for improvement related to Impact district performance, redirects, communication, and workflow
• Monitor performance against established KPIs and support accountability efforts
• Develop and share scorecards, insights, and performance updates with stakeholders

• Partner closely with Account Management, Operations, Finance, and district leadership
• Clearly communicate expectations, timelines, and requirements across teams
• Support alignment and continuous improvement initiatives through data-driven insights

• Bachelor’s degree in Business, Supply Chain Management, or a related field preferred
• Experience in customer account management, vendor management, customer service, or a related role
• Strong written and verbal communication skills
• Analytical mindset with the ability to identify trends, risks, and improvement opportunities
• Experience in the Fire and Life Safety industry is a plus, but not required

• High ethical standards and professional integrity
• Customer-focused with a proactive and solution-oriented approach
• Reliable, organized, and detail-oriented
• Strong interpersonal skills with the ability to collaborate across teams
• Ability to work independently and manage multiple priorities effectively

• Competitive compensation and benefits package
• Opportunities for professional growth and career advancement
• Collaborative, values-driven culture
• Meaningful work supporting life safety and community protection

Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

We look forward to talking with you about career opportunities with Academy Fire Life Safety.

For consideration, please apply on-line.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.