Collections Specialist

Company Description

As a leading healthcare education organization, Unitek Learning's family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career.

Job Description

The Collections Specialist is responsible for contacting past students to collect outstanding payments while maintaining a professional and respectful relationship. This role requires strong communication skills, attention to detail, and knowledge of collection laws and company policies.

Key Responsibilities

* Contact past students via phone, email, text or written correspondence to collect overdue payments

* Review student accounts to determine outstanding balances and payment history

* Negotiate payment plans and settlements in accordance with company guidelines

* Update and maintain accurate records of all collection activities

* Follow up on promises to pay and monitor repayment schedules

* Resolve billing disputes and respond to inquiries

* Ensure compliance with all applicable laws and regulations (e.g., Fair Debt Collection Practices Act)

* Escalate unresolved accounts when necessary to third party collection

* Meet or exceed monthly collection targets

Skills & Competencies

* Professional and persuasive communication

* Conflict resolution and negotiation

* Attention to detail

* Emotional intelligence and patience

* Problem-solving abilities

* Ability to work independently and as part of a team

Qualifications

Qualifications & Requirements

* High school diploma or equivalent (Associate's or Bachelor's degree preferred)

* Previous experience in collections, customer service, or accounts receivable preferred

* Strong verbal and written communication skills

* Ability to negotiate effectively and handle difficult conversations

* Basic computer skills and familiarity with billing or school account systems

* Knowledge of collection laws and ethical standards

* Strong organizational and time-management skills

Additional Information

* Medical, Dental and Vision starting the 1st of the month following 30 days of employment

* 2 Weeks' starting Vacation per year. Increasing based on years of service with company

* 12 paid Holidays and 2 Floating Holiday

* 401k with company match

* Company Paid Life Insurance at 1x's your annual salary

* Leadership development and training for career advancement

* Tuition assistance and Forgiveness for you and your family up to 100% depending on the program

Position Status:

Full-time position with responsibilities of approximately 40 hours per week at the institution. This position will be classified as an "At-will"

Physical Factors:

* Standing/Walking: "Must be able to stand or walk for extended periods".

* Sitting: "Must be able to remain in a seated position for extended periods".

* Lifting/Carrying: "Must be able to lift and carry up to [weight] pounds".

* Pushing/Pulling: "Must be able to push or pull objects".

* Reaching: "Must be able to reach overhead or at or below shoulder level