Collections Specialist

Company Description

As a leading healthcare education organization, Unitek Learning's family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career.

Job Description

The Collections Specialist is responsible for contacting past students to collect outstanding payments while maintaining a professional and respectful relationship. This role requires strong communication skills, attention to detail, and knowledge of collection laws and company policies.

Key Responsibilities

• Contact past students via phone, email, text or written correspondence to collect overdue payments
• Review student accounts to determine outstanding balances and payment history
• Negotiate payment plans and settlements in accordance with company guidelines
• Update and maintain accurate records of all collection activities
• Follow up on promises to pay and monitor repayment schedules
• Resolve billing disputes and respond to inquiries
• Ensure compliance with all applicable laws and regulations (e.g., Fair Debt Collection Practices Act)
• Escalate unresolved accounts when necessary to third party collection
• Meet or exceed monthly collection targets

Skills & Competencies

• Professional and persuasive communication
• Conflict resolution and negotiation
• Attention to detail
• Emotional intelligence and patience
• Problem-solving abilities
• Ability to work independently and as part of a team

Qualifications

Qualifications & Requirements

• High school diploma or equivalent (Associate's or Bachelor's degree preferred)
• Previous experience in collections, customer service, or accounts receivable preferred
• Strong verbal and written communication skills
• Ability to negotiate effectively and handle difficult conversations
• Basic computer skills and familiarity with billing or school account systems
• Knowledge of collection laws and ethical standards
• Strong organizational and time-management skills

Additional Information

• Medical, Dental and Vision starting the 1st of the month following 30 days of employment
• 2 Weeks' starting Vacation per year. Increasing based on years of service with company
• 12 paid Holidays and 2 Floating Holiday
• 401k with company match
• Company Paid Life Insurance at 1x's your annual salary
• Leadership development and training for career advancement
• Tuition assistance and Forgiveness for you and your family up to 100% depending on the program

Position Status:

Full-time position with responsibilities of approximately 40 hours per week at the institution. This position will be classified as an "At-will"

Physical Factors:

• Standing/Walking: "Must be able to stand or walk for extended periods".
• Sitting: "Must be able to remain in a seated position for extended periods".
• Lifting/Carrying: "Must be able to lift and carry up to [weight] pounds".
• Pushing/Pulling: "Must be able to push or pull objects".
• Reaching: "Must be able to reach overhead or at or below shoulder level