Director, Process Management

Process Director

Leverage your project management and leadership expertise to guide process initiatives and ensure efficient operations, quality outcomes for customers, and advancement of partner and vertical expertise.

• Develop and communicate strategic goals
• Manage relationships with key stakeholders
• Implement initiatives and processes to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals
• Serve as a resource for other team members, based on a strong working knowledge of the team's responsibilities and goals
• Manage escalated issues and provide direction
• Develop training and process documentation in support of advancing vertical and partner channel business initiatives
• Function as a consultant and business partner to other organizations within ADP
• Monitor various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods
• Serve as client consultant at conception of projects, collecting and analyzing business objectives
• Work directly with 3rd party external partners
• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units
• Prepare and present business result presentations

• Bachelor's degree or equivalent experience
• At least 8 years of experience in Implementation, Service, Loyalty, Partner Channel and/or Program Management

• Experience in Construction Vertical
• Experience working with Enterprise Resource Planning (ERP) platforms
• Understanding of Value Added Reseller models
• Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
• Excellent collaboration, organizational, time management, customer service and problem-solving skills, and the ability to work accurately and meet deadlines with frequent interruptions
• Ability to work and thrive in a team environment, focused on achieving results
• Ability to pivot focus and support change management
• Ability to work both independently and as part of a team
• Strong client relationship building skills
• Ability to recognize basic procedural issues as they arise and to elevate to the appropriate level
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
• Proficient in the latest web technologies and working knowledge of various operating systems
• Proficient using Microsoft Office
• Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.