Relationship Manager--Associate

You are passionate about growing and retaining a portfolio of business and thrive in deepening client relationships! You have found your team!

Merchant Services is the global payment processing business for JPMorgan Chase & Co processing over $2.2 Trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud, and data security for companies of all sizes and is engaging in a multi-year international expansion, platform modernization.

As a Relationship Manager Associate, in Merchant Services your role is to grow and retain a portfolio of Chase Merchant Services client relationships—relationships shared with our bank partners. As part of a team, you will collectively support the needs of a larger book of assigned client accounts in a pooled environment and may also have direct account planning responsibilities for a few hundred clients.

You will act as a Merchant Acquiring consultant to clients, to increase revenue through value‑add consultation in partnership with bank colleagues. Additionally, you will negotiate client contracts, engage in project management responsibilities, and be responsible for the accurate budgeting.

• Manage a large portfolio of clients across a team of collocated Relationship Managers
• Execute client needs via written and verbal communication and controlled process
• Work with internal departments to ensure a high level of support for the client, including resolving software, hardware, contractual, and policy problems
• Account and pre‑call plan for a portfolio of an average of 300 clients, in partnership with the banking coverage team
• Deepen bank coverage relationships through regular communication cadence
• Manage client data across systems; deliver regular status reporting to measure performance and results
• Diagnose client issues, providing solutions and options and resolving with urgency
• Negotiate contracts and pricing; analyze financial consequences of chosen methods and work with clients to improve their effectiveness
• Consult on merchant acquiring products, aligning solutions to client needs
• Implement payment solutions with skill
• Identify opportunities for and improvements in systems and products

• 3+ years of Payments Industry experience and/or product expertise
• Demonstrated ability to grow revenue and retain client relationships through effective use of relationship management and client consulting skills
• Advanced virtual communication with proven track record of success working on a phone‑based client management team environment and culture
• Proven cross‑functional partnership and resourcefulness to solve customer needs
• Strong written, presentation, contract negotiation, organizational, and communication skills
• Proficient with MS Office Suite with a high emphasis in other business related database programs, i.e. Salesforce

• Knowledge of Merchant Acquiring industry and procedures, specifically in customer‑obsessed relationship management
• Portfolio management experience with account planning and proactive tactics
• Strong analytical and research skills as it relates to problem solving and solutions delivery
• Budgeting and/or mathematical background to support pricing and contracts negotiation
• Comfortable in presenting to client decision makers and C‑Level interactions
• Experienced in the process and skilled in the execution of “a team‑based coverage” approach for a client
• Bachelor's degree in business, consulting, marketing or other related field preferred