Customer Success Specialist

Company Overview

Pfeiffer Vacuum has been shaping the vacuum industry since 1890 with groundbreaking innovations. It operates 10 production sites and more than twenty sales and service companies worldwide, offering solutions for all types of vacuum applications.

Responsible for interfacing with customers prior to and after a sale. Develops and maintains positive customer relations and coordinates company functions to assure quality and timely delivery of services and products.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exercise of judgment, discretion, and tact in all business matters and relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co‑workers and demonstrate regular attendance and punctuality are essential. The organization promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required.

Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.

• Receive sales orders from customers or sales staff via phone, email, or fax.
• Set up, enter, and process sales orders.
• Process repair orders for select key accounts and execute contracts, with guidance or supervision.
• Quote price/delivery.
• Determine and keep records of sales orders, order status, ship date, availability, and back orders.
• Successfully meet departmental KPIs and quality objectives.
• Efficiently process requests for credit and return goods authorizations from customers.
• Review orders for accurate bill to/ship to, terms, delivery, correct prices, part numbers and descriptions per standard catalog listing.
• Communicate both verbal and written in a positive and supportive manner to both external and internal customers.
• Log in to customer portals to acknowledge orders, submit quotes or pull POs for order placement.
• Verify special contract pricing is approved and loaded into system accurately.

None.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Tasks require walking, sitting, bending, reaching, and mobility. Work requires computer skills (word processing, spreadsheet, and data‑entry via ERP system), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.

Pfeiffer Vacuum believes that we are all suppliers and customers of someone in our organization. Employees must be value‑adding, reliable, performance‑driven, innovative, service‑mindful, and agile, and demonstrate open‑mindedness, trust, communication, strategic thinking, creativity, courage, accountability, humility, ethical sensitivity, compliance, resilience, diversity, and a culture of empowerment, engagement, and collaboration.

Requirements include knowledge of Microsoft Office, Outlook, and Windows, a general background working with computers and office equipment, and the ability to accurately perform data entry.

Bachelor’s degree preferred. Level 1 – Not less than two years experience in an administrative capacity in an industrial/office work environment; experience with Microsoft Office is required, as well as excellent verbal and written communication skills. Highly self‑motivated, detail‑oriented, customer‑service experience. Experience in a service‑related industry preferred.

Essential functions require the ability to read, write and speak…