Senior Program Manager

Description

At Benchmark
, we are driven by our purpose: to innovate for a healthier, safer, and better-connected world to create a brighter future. When you join us, you become part of a team passionate about making a meaningful impact across various sectors, including commercial aerospace, defense, advanced computing, next-generation communications, complex industrials, medical, and semiconductor capital equipment. We prioritize career growth, fostering a culture that ensures you reach your full potential.

At Benchmark, your work is purpose-driven, enabling you to create a positive impact on the world and make your career truly meaningful. You’ll be part of a collaborative and inclusive team that values your ideas and contributions.

The program manager is responsible for the execution of customer strategies related to one or more customers including all products/programs from new product introduction through volume production. He/she is responsible for achieving high customer satisfaction, driving profitable business relationships and sales growth, and providing strong leadership to the customer focus teams to ensure achievement of customer commitments. The ideal candidate will come from a CNC manufacturing background.

• Leader of the customer focus team (CFT). Prioritize and monitor all CFT activities.
• Acts as primary day‑to‑day customer point of contact and functions as the primary customer contact for resolution management, responsible for the overall health of the customer relationship.
• Ensures successful new product introduction:
  • Executes to NPI standard process
  • Understands and monitors S&OP
  • Identifies and secures skills needed for effective transitions
  • Sets appropriate expectations with customers
  • Manages pricing and ECO prioritization during the process
  • Understands and maintains customer product knowledge and roadmap
  • Gains understanding of customer market and competition
  • Establishes and monitors KPIs related to E&O, PPV and inventory turns
• Manages recurring pricing activities. Uses contract, pricing model and updated costs to present new pricing to customers. Negotiates to successful completion.
• Monitors and investigates technical, scheduling, financial and quality metrics that deviate from established requirements; determines cause and takes corrective action.
• Schedules Executive Business Reviews (E ) and Quarterly Business Reviews (Q ):
  • Ensures appropriate attendees are well prepared for meetings, understanding data and issues
  • Sets meeting objectives, develops agendas and tools to accomplish objectives
  • Prepares internal teams for meetings
  • Aligns topics and presentations with customer prior to meetings
• Provides timely notification to GMs and global program managers of critical problems encountered, action taken, and anticipated effect on project objectives.
• Accountable for driving objectives related to continuous improvements.
• Accountable to ensure build and delivery schedules by working with the customer, internal supply chain, and operations.
• Works with SCA to ensure resolution of excess and obsolete inventory issues.
• Ensures recovery for costs related to ECO activity, NRE and other miscellaneous costs.
• Meets and manages customer demand in accordance with contract, site inventory objectives, equipment and personnel capacity.
• Ensures customer demand (PO and forecast) is managed and well understood by CFT members.
• Communicates updated data to close the gap between customer request and Benchmark commitment (manage expectations).
• Tracks, trends and reports on‑time delivery to customer request and Benchmark commitment.
• Monitors customer revenue plan through demand outlook.
• Understands contractual obligations of the contract related to:
  • Flexibility allowances and manages requests for pull‑ins and push‑outs or cancellations
  • Payment terms and invoicing
  • Potential penalties from customer
  • Cost reduction obligations/targets and communicates to organization
  • Excess and obsolete terms, recovery and escalation path as required
  • Warranty terms, recall and epidemic failure qualifiers
• Ensures execution to contract terms and conditions to meet Benchmark’s obligations.
• Communicates contract requirements internally.
• Cond…