Implementation Coordinator

Implementation Coordinator (Full Time | 30–40 Hours)

The Implementation Coordinator supports the onboarding and implementation of new client accounts in a fully remote call center environment. This position is a developmental role designed to learn all major functions of the Implementation Specialist position while assisting with implementation timelines, training logistics, documentation, readiness tracking, and communication across departments. The Coordinator works closely with the Implementation Specialist, Client Relations, Performance Development, Operations, and other internal teams to help ensure each implementation is organized, on schedule, and ready for a smooth transition into production.

• Support the Implementation Specialist with new account onboarding and implementation activities from kickoff through account handoff.
• Assist in coordinating implementation timelines, deliverables, follow-up items, and internal deadlines.
• Help prepare, organize, update, and distribute training materials, job aids, account guides, scripts, and other implementation resources.
• Coordinate virtual training schedules, meeting invitations, attendance tracking, and related implementation logistics for remote learners and internal stakeholders.
• Maintain implementation trackers, training records, assessment results, completion logs, and other related documentation in an accurate and timely manner.
• Document trainee grades, quiz results, completion data, and other implementation‑related records in designated trackers, drives, or systems.
• Support account readiness by helping track setup items such as access requests, logins, materials readiness, and other pre‑launch needs; expedite issues as appropriate.
• Help maintain version control for implementation documents, SOPs, checklists, training materials, and shared folders or drives.
• Assist with process documentation, protocol organization, and account setup preparation to support a smooth implementation process.
• Send follow‑up communications, track open items, and help keep Client Relations, Performance Development, Operations, and other teams aligned on deliverables and deadlines.
• Shadow implementation meetings, planning sessions, and training activities to build working knowledge of all major Implementation Specialist functions.
• Assist with updates to account‑specific content and support refresher training, continuing education, or implementation follow‑up as assigned.
• As skills develop, assist with leading portions of training, implementation tasks, or account transition activities under guidance.
• Help monitor implementation progress and proactively raise concerns related to delays, missing information, readiness risks, or training issues.
• Support successful handoff of newly implemented accounts to Team Leads, Performance Development team members, and Operations.
• Cross‑train in all major duties of the Implementation Specialist role with the expectation of progressively taking on increased responsibility over time.
• Perform other duties as assigned based on department, client, and company needs.

• Associate degree in Communication, Business Administration, Education, Healthcare Administration, or a related field preferred.
• 1–3 years of experience in administrative support, training coordination, onboarding, client support, project coordination, customer service, or call center operations preferred.
• Prior healthcare, client service, training support, or implementation support experience preferred.
• Experience in a remote workforce, virtual training environment, or call center setting is a plus.

• Strong communication and customer service skills.
• Strong organization, follow‑up, and time management skills.
• Ability to coordinate multiple tasks, deadlines, and stakeholders at the same time.
• Strong attention to detail and documentation accuracy.
• Ability to learn new processes, systems, and implementation functions quickly.
• Comfort working with internal teams and external contacts in a professional manner.
• Receptive to feedback, coaching, and ongoing development.
• Ability to adapt to change and shift priorities as business…