Process Design Consultant I – Enterprise Credit

• Analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives
• Supporting the execution of change initiatives which may result in cost efficiencies, quality, productivity, and risk mitigation
• Working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline
• Implementing low to moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
• Establishing a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
• Leveraging analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
• Supporting the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts
• Leading working teams through strategic planning by utilizing a simplification mindset to accurately depict the current Single Process Inventory (SPI) inventory in the Process Owner Portal (POP) and assess gaps against the Process Management Policy, Standard and associated Standards
• Interacting with all levels of the EC organization from Process Executives, Process and Control Owners, Credit BSEs, and ECATS partners
• Integrating business best practices and leveraging technology to develop and deploy automated/revised solutions.
• Building action plans to identify pain points/variation and provides recommendations to drive continuous improvement
• Accountability for engaging the appropriate partners and SMEs to remediate Challenges raised against the Commercial Credit SPI portfolio and to deliver against expected Operational Excellence outcomes and timelines

Requirements

• Minimum 7 years of experience in process improvement/design and project management experience
• Bachelor’s degree in related field or equivalent experience
• Understanding of BOA’s Process Management Policy and Standard, Risk Management Framework and Business Controls
• High proficiency in MS Office suite, especially PowerPoint, Sharepoint, Excel and pivot tables
• Exceptional data analytics skills and attention to detail with ability to synthesize complex data into actionable reports for executive audience
• Exceptional written and verbal communication skills
• Self-starter, organized, versatile, capable of performing work independently with minimal direction
• Highly organized and able to effectively managing competing priorities and compressed timelines
• Strong partnership skills – build broad-based business relationships across the organization using influencing skills while demonstrating strong conflict resolution capabilities

Core Competencies

Demonstrates expertise in process improvement and project management, leveraging analytics and critical thinking to drive operational excellence. Proficient in developing change management deliverables and fostering collaboration across business and technology teams.

Highest-signal resume keywords

• Process Improvement/Design
• Project Management
• Data Analytics
• Change Management
• Risk Management Framework

ATS Optimization Keywords

Hard Skills

• Process Engineering
• Business Case Development
• SIPOC Process Mapping
• RACI Process Mapping
• Control Plans
• Continuous Process Improvement
• Solution Implementation
• Operational Excellence
• Cost Efficiency Analysis
• Quality Control

Soft Skills

• Exceptional Communication Skills
• Strong Partnership Skills
• Conflict Resolution
• Self-Starter
• Organizational Skills

Industry Keywords

• Business Controls
• Process Management Policy
• Single Process Inventory
• Integrated Business Teams
• Change Initiatives

Tools & Technologies

• MS Office Suite
• Power Point
• Share Point
• Excel
• Pivot Tables