Performance Specialist

Responsibilities

• Responds to and initiates client service requests
• Consults with client business owners and leaders regarding organizational and employee performance gaps, which may include conducting a needs analysis.
• Develops, recommends and promotes performance improvement/training solutions
• Facilitates strategic initiatives including but not limited to: teambuilding, process analyses, culture improvement, change management and executive leadership retreats
• Facilitates and coordinates training programs using existing materials and content
• Educates and encourages client usage of Insperity Learning Portal
• Establishes methods of measuring business impact of performance/training solutions
• Uses appropriate methods of dealing with human behavior in a variety of business circumstances
• Collaborates with team members to create service plan that aligns with client’s business strategy
• Participates in prospect meetings with Sales and Service Team members

• Bachelor’s Degree or equivalent work experience is required
• Four to five years of work experience in performance improvement and training is required
• Experience consulting with small to medium size businesses is preferred
• Maintaining active membership in a professional organization to establish business network and stay abreast of changes in the performance improvement/training field is preferred
• Training certification (DDI) is preferred or must be obtained within three to four months of hire date
• Human Resources knowledge/broad base exposure to various HR disciplines and understanding of their role and impact
• Strategic and critical thinking skills
• Strong business acumen
• Proven success influencing leaders and positively impacting business results
• Effective presentation skills using visuals and other media
• Multi-tasking and ability to handle multiple priorities
• Effective written and verbal communication skills
• Effective problem solving and decision-making skills
• Customer service experience in a team environment
• Ability to manage multiple projects and requests on an on-going basis
• Proficient use of Microsoft Office program