Manager, Aftersales – Service & Parts

Responsibilities

• Consult with Polaris dealerships to improve their ORV service & parts business
• Utilize data and insights from dealer discussions, customer feedback platforms like Medallia, and other resources to identify and implement areas of opportunity
• Collaborate with dealers to drive customer satisfaction and retention by growing service and parts sales capabilities
• Develop and implement fixed operations strategies and processes to achieve dealer performance objectives
• Establish and promote best practices to improve the completion rates of safety and service bulletins
• Lead in-dealer training sessions and support the sharing of learnings and best practices across the dealer network
• Stay ahead of industry trends to maintain a competitive edge, leveraging new technologies, tools, and customer behavior insights to enhance operations and customer experience
• Partner with dealerships to set measurable goals and strategic plans for success

• Bachelor’s Degree preferred
• 3+ years of experience in powersports, marine, or automotive dealer service operations
• Strong knowledge of dealership operations and financial systems
• Comfortable leading training sessions and classroom-style instruction
• Proficiency in Microsoft Office applications
• Valid driver’s license and ability to travel approximately 80% of the time
• Ability to drive to a major airport for travel as needed

Demonstrates expertise in dealership operations and fixed operations strategies, with a focus on enhancing service and parts sales capabilities. Proven ability to lead training sessions and implement best practices to drive customer satisfaction and retention.

• Microsoft Office
• Medallia