Process Design Manager

• Managing the assessment, development, execution, and oversight of process improvement and transformation initiatives in support of Operational Excellence objectives
• Partnering with business executives and deployment champions to make strategic project implementation and budgeting decisions
• Owning a group of processes in the Single Process Inventory (SPI) including understanding the processes, managing process health and improving the end to end process in support of operational excellence objectives
• Addressing root cause of performance, creating action plans to mitigate risks
• Analyzing processes and documenting business case opportunities/efficiencies/benefits to drive process improvements
• Implementing highly complex solutions in support of performance plan objectives to resolve issues and risks, optimize efficiency, reduce variability, and improve controls, effectiveness, quality, and sustainability
• Overseeing partnerships with support organizations and Line of Business (LOB) partners to gather information needed to support implementation of solutions that resolve critical business challenges and opportunities

• Bachelor’s degree or equivalent work experience
• Proven experience in process design and process mapping
• Executive presence and ability to lead meetings, including meetings with executive participants
• Demonstrated problem solving, strong follow-up skills and ability to escal
• Ability to juggle multiple responsibilities and prioritize when needed
• Proficiency in day-to-day risk identification and mitigation, and ability to communicate and reinforce the bank’s risk culture
• Strong written, oral, and active listening communication skills, including ability to influence partners at all levels in the organization and drive consensus
• Strong attention to detail and a passion for ensuring flawless execution
• Intellectual curiosity and the willingness to challenge the status quo
• Strong critical thinking and problem solving, strategy planning and project management experience
• Self-starter with ability to work with minimal supervision
• Effective communication (both in writing and when speaking) using clear, concise and simple language.
• Organizationally savvy; knows how to make connections across geographies, businesses and hierarchies to get things done
• Demonstrated ability to encourage collaboration, connection and teamwork within and beyond his/her team.

Demonstrates expertise in process design, mapping, and improvement initiatives to drive operational excellence. Proven ability to lead strategic project implementations, manage risks, and foster collaboration across organizational levels.

• Process Design
• Process Mapping
• Risk Identification and Mitigation
• Project Management
• Strategic Planning

• Process Improvement
• Performance Analysis
• Business Case Documentation
• Solution Implementation
• Operational Excellence

• Problem Solving
• Effective Communication
• Attention to Detail
• Organizational Savvy
• Collaboration

• Operational Excellence
• Single Process Inventory
• Executive Presence
• Risk Culture
• Stakeholder Engagement