Claims Analyst

We are seeking a detail-oriented Chargeback Resolution (Claim) Analyst to support the review, validation, and resolution of chargeback claims, sales tracing discrepancies, and direct pricing claims. This role partners with distributors, customers, and internal stakeholders to ensure claims are processed accurately and in compliance with company policies, contractual agreements, and operational standards.

• Review, research, and resolve chargeback claims, sales tracing discrepancies, and direct pricing claims.
• Validate claim data and investigate discrepancies or exceptions.
• Communicate with distributors, customers, and internal teams regarding claim status and resolutions.
• Maintain accurate documentation and claim records.
• Generate reports and analyze trends to identify recurring issues and process improvement opportunities.
• Utilize ERP systems and Microsoft Office applications to support daily operations.
• Meet established productivity, quality, and service level expectations.
• Ensure compliance with company policies, procedures, and contractual requirements.

• Bachelor's degree required.
• 3+ years of experience in Chargeback Operations, Commercial Contracting, or a related analytical role.
• Strong proficiency in Microsoft Excel and Microsoft Office Suite.
• Excellent analytical, problem-solving, and organizational skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

• Experience with SAP
  , AS400
  , Vistex
  , Power BI
  , or similar ERP/reporting systems.
• Experience working with pharmaceutical, medical device, healthcare, or distribution chargeback processes.
• Knowledge of commercial contracts and pricing programs.