Senior Director, Provider Experience

Senior Director, Provider Experience

This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. The base pay for this role is: $196,732- $258,211 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants, and annual performance bonuses.

The Senior Director of Provider Experience is a strategic role responsible for deeply understanding the provider experience and then developing and executing a roadmap of cross-functional initiatives. This high-performing leader is a curious and analytical doer, and will work in a fast-paced environment to influence key partners to deliver impactful outcomes.

Responsibilities:

• Develop deep framework and measures for understanding the experience of Oscar's providers and the impact experience has on Oscar's network.
• Be the voice of and advocate for the provider experience internally and externally.
• Define and shape the Oscar Provider Experience strategy. Collaborate with leaders across Oscar to identify and analyze strategic opportunities to define the roadmap driving Oscar's Provider Experience.
• Lead the execution of multiple simultaneous, high-visibility strategic projects, and partner with cross-functional leaders to operationalize recommendations.
• Foster relationships with SMEs and functional leaders across Oscar to understand problems impacting providers and drive alignment around the broader strategic vision.
• Effectively communicate goals and findings and drive organizational change management.
• Maintain deep healthcare market and provider experience industry knowledge, keeping a pulse on vendor innovation, regulatory changes, and competitor models.
• Leverage data to drive insights, root cause analysis and ROI assessments.
• Recruit, lead and develop a strong team dedicated to delivering high impact outcomes.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements:

• A bachelor's degree or commensurate 4 years of experience
• 15+ years experience, with 10+ of those years in healthcare consulting or a strategic role in the healthcare industry
• 7+ years experience collaborating and influencing at the executive level
• 5+ years experience defining and deploying strategies for organizations at the company level

Bonus points:

• Master's degree from top-tier program in business, health administration, or related field

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.