Manager in Training (MIT

Manager-in-Training

The Manager-in-Training (MIT) role at Spotless Brands is a developmental position for team members selected to participate in a structured, hands-on training program designed to prepare high-potential talent for future Site Manager roles. Under the guidance of the Site Manager, the MIT supports daily operational tasks, learns key business processes, and assists with customer service, team performance and site profitability all while gaining the competencies needed to lead a site in the future.

While this is not a supervisory role, MIT works side-by-side with the Site Managers and Assistant Site Managers to learn how to lead and support team members, drive membership growth, maintain site standards, and resolve operational challenges. The ultimate goal of this position is to successfully complete the official Manager-in-Training Program and demonstrate a readiness to step into a leadership role.

Essential Functions (Other Duties as Assigned)

Operational Development & Site Support

• Assist the Site Manager with daily operations to support safety, profitability, staffing, and customer experience
• Help maintain smooth daily operations in the absence of the Site Manager or Assistant Manager by supporting team communication, monitoring workflows, and escalating issues to leadership as needed; this role does not include formal supervisory responsibilities
• Learn and participate in opening and closing procedures, including cash handling and daily reporting
• Support membership growth and sales initiatives by engaging customers and promoting services
• Maintain site cleanliness, equipment operation, and inventory levels (e.g., chemical, uniforms, office supplies)
• Perform other duties as assigned to support the team and the needs of the business

Customer Service & Conflict Resolution

• Interact with customers to resolve complaints or concerns professionally and promptly
• Escalate unresolved issues to the Site Manager or District Manager as needed
• Model respectful, service-first behavior in all customer interactions

Financial & Inventory Support

• Help with labor scheduling, payroll tracking, invoice reconciliation, and daily deposits
• Participate in inventory tracking and ordering under the direction of the Site Manager
• Observe and support site-level cost controls and revenue-driving activities

Equipment & Maintenance Awareness

• Develop a working understanding of all site equipment and car wash systems
• Perform minor equipment troubleshooting and coordinate with the appropriate support teams when needed

Training & Leadership Development

• Actively participate in the Spotless Brands Manager-in-Training program
• Follow a structured development plan focused on building operational, leadership, and business skills
• Provide feedback and recommendations to the Site Manager regarding staffing, performance, and process improvements
• Learn to coach, mentor, and support frontline team members under the guidance of site leadership
• Participate in safety audits and ensure compliance with company safety standards and policies

Site Type Variations

• Express Sites: Prioritize high-throughput exterior wash operations with a strong focus on speed, automation, and membership sales. These sites typically operate with smaller, leaner teams where direct leadership is
• Full-Service Sites: Include both exterior and interior vehicle cleaning, requiring greater labor coordination and a higher-touch customer experience.
• Flex Sites: Combine full-service and express wash models and may include additional profit centers such as convenience store and/or lube center, requiring cross-functional coordination, broader staffing needs, and inventory management.

Knowledge, Skills, and Abilities

Knowledge

• Basic knowledge of customer service, retail operations, or automotive services
• Understanding of point-of-sale (POS) systems and cash handling
• Willingness to learn operational procedures and business systems

Skills

• Strong interpersonal and communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Basic technical aptitude for learning site equipment functions and troubleshooting
• Basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel) and perform standard data entry tasks

Abilities

• Willingness and ability to complete a comprehensive training program
• Ability to lead by example and always demonstrate professionalism
• Physically able to perform job duties, including standing for extended periods, lifting up to 50 pounds, and working in outdoor conditions
• Ability to work flexible hours, including evenings, weekends, and holidays
• Ability to learn quickly and apply new procedures and/or operational tools

Education and Experience

• High School Diploma or equivalent required
• 1+ years of experience in retail, hospitality, automotive, or customer service environments preferred
• Demonstrated interest in leadership and career advancement
• Minimum of 18 years of age required due to equipment and/or fuel handling responsibilities (where applicable)
• Valid driver's…