Totalsource Leaves Team Lead

ADP is hiring a Totalsource Leaves Team Lead
.

• Serve as a resource for team members, based on a strong working knowledge of the team's responsibilities and each associate’s development plan and training needs.
• Lead daily activities of the team to ensure that all work is completed accurately and with quality according to scheduled deadlines, priorities, and overall goals.
• Call‑quality monitor associate/client interactions.
• Train and mentor team members; coordinate additional training as needed with leadership support and provide feedback on each team member’s performance.
• Serve as a backup to the Team Manager to provide guidance and direction in the manager’s absence.
• Prioritize critical issues, provide technical support, guidance, and direction to ensure the right client support is delivered in a timely and effective manner.
• Provide first‑level client escalation for issues, develop an action plan, and oversee resolution efforts pertaining to payroll processing.
• Provide direct feedback to associates on opportunities to enhance client services.
• Analyze team statistics and prepare reports.
• Participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other business units as needed.

• Minimum 3 years of experience.
• HENRY and/or TAMMY platform exposure.
• A college degree is desirable but not required; other acceptable experiences include military experience where teamwork, adaptability, organization, and follow‑through skills are evident.

• At least one year of people‑leadership experience.
• EV4 or WFN experience.
• Certifications:
  
  Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP).
• Advanced Internet and MS Office skills (Word/Excel).
• Superior client‑service skills, both verbal and written, with strong listening and communication skills.
• Ability to collaborate and work effectively within cross‑functional teams.
• Capacity to assess team members’ performance and provide motivational support.
• Proficiency and in‑depth knowledge of ADP HR, payroll, and benefits policies and procedures.
• Ability to work independently and as part of a team, focused on achieving results.

• Be yourself in a culture that values equity, inclusion, and belonging.
• Belong by joining one of our Business Resource Groups and connecting with global networks.
• Grow your career in an agile, fast‑paced environment with many opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Enjoy best‑in‑class benefits, starting on Day 1, that support your health and well‑being.
• Benefit from community‑impact initiatives and paid time off for volunteering.

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based on ADP’s operating needs and applicant merit, including qualifications, experience, ability, availability, cooperation, and job performance.

ADP upholds the highest ethical standards and full compliance with all applicable laws. ADP expects its people to uphold its values with integrity and foster an honest and respectful workplace.