Senior PM-T,Customer Experience (CX),New Selection Success Job Tempe area,Arizona USA,Business

Do you want to build innovative and inspirational shopping experiences that help customers discover new products? Are you passionate about helping brands stand out with their compelling value proposition, delight customers with engaging shopping experiences, and build long-term relationships?

New selection is a key driver of Amazon's flywheel and shopper experience, representing a large share of shipped units each year globally. Our mission is to ensure customers discover new products that deliver differentiated value - better price, faster speed, stronger features, or a trusted brand - while giving sellers faster, clearer demand signals on Amazon than on any other store.

Amazon A+ Content helps Selling Partners succeed in the Amazon Store with immersive, visually stunning content experiences intended to showcase their brand story and additional product feature information that helps customers make informed purchase decisions.

Key Job Responsibilities

Develop and test new, innovative CX widgets that increase discovery and customer engagement for new selection, including products showing signals of social proof

Collaborate closely with UX designers to develop rich content formats that help Customers evaluate high consideration products and communicate brand value proposition

Own the strategy for enabling new CX formats using A+ as a platform, acting as a scalable vehicle for brand-differentiated shopping experiences

Conduct customer and user research to deeply understand how shoppers discover and evaluate new products, translating insights into actionable design decisions

Prototype and iterate on new CX concepts using AI-powered design tools, rapidly generating and validating mocks before committing to engineering investment

Design and run A/B experiments to test new CX formats, measure lift in discovery and conversion, and build a data-driven roadmap based on results

Define and track P0 CX metrics including engagement, conversion, and content quality

Collaborate cross-functionally with brand, design, and seller-facing teams to deliver cohesive, high-quality experiences across the store

Basic Qualifications

Bachelor's degree
Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience managing technical products or online servicesli>
Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications

Experience in building and driving adoption of new tools
7+ years of product or program management, product marketing, business development or technology experience
Experience selling AI/ML solutions
Demonstrated experience leveraging generative AI tools to enhance workflow efficiency and productivity, with the ability to craft effective prompts and critically evaluate AI-generated outputs in a professional setting

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at .

USA, AZ, Tempe - - USD annually

USA, WA, Seattle - - USD annually

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Senior PM-T, Customer Experience (CX), New Selection Success