Manager, Insurance Claims Operations

About the Team

Door Dash's Risk & Insurance team protects and strengthens our business by developing innovative insurance programs and operational strategies that support millions of deliveries worldwide. We partner across Product, Engineering, Legal, Finance, Data Science, and Operations to manage risk, improve customer outcomes, and enable the continued growth of one of the world's largest local commerce platforms.

As Door Dash continues to scale globally, Insurance Claims Operations is evolving through artificial intelligence, automation, and digital transformation. Our organization is reimagining how claims are managed by leveraging technology to automate routine work, enhance operational decision-making, and create scalable solutions that improve efficiency while maintaining exceptional customer experiences.

Door Dash is seeking a Manager, Insurance Claims Operations to help lead the next generation of claims operations.

This role is responsible for driving strategic initiatives that improve operational performance, implement AI-enabled solutions, modernize workflows, and support the continued evolution of our global claims organization. Working closely with cross-functional partners across Engineering, Product, Legal, Data Science, Actuarial, Quality Assurance and many others. You'll identify opportunities to simplify complex processes, improve automation, and build scalable operational capabilities.

This is an ideal opportunity for a strategic operations leader who thrives in fast-paced environments, enjoys solving complex business challenges, and is passionate about leveraging technology to transform operational workflows.

This position will report to the Senior Manager, Claims Strategy & Operations, and will be required to go into our Tempe, AZ office on a hybrid schedule.

• Lead strategic initiatives that improve the scalability, effectiveness, and performance of Insurance Claims Operations.
• Partner with cross-functional teams to design, implement, and optimize AI-enabled workflows and automation solutions.
• Drive operational transformation through process redesign, workflow optimization, and continuous improvement initiatives.
• Develop operational strategies that enhance customer experience while improving efficiency, quality, and business outcomes.
• Lead complex cross-functional programs from concept through implementation, ensuring successful execution across multiple stakeholder groups.
• Build operational governance, reporting, and performance metrics that support informed decision-making and continuous improvement.
• Collaborate with carrier partners, third-party administrators, and internal business teams to strengthen operational partnerships and improve claims outcomes.
• Influence organizational strategy by identifying opportunities to simplify operations, reduce manual effort, and improve scalability.
• Foster a culture of innovation, operational excellence, and continuous learning as Claims Operations continues to evolve.

• 6+ years leading complex operations (insurance, risk, Trust & Safety, marketplace ops, or program management), with progressive cross-functional leadership.
• Experience driving AI, automation, or digital transformation initiatives — strongly preferred.
• Proven ability to take cross-functional projects from strategy through execution, influencing stakeholders without direct authority.
• Strong analytical skills, using data to build scalable governance, metrics, and workflows.
• Excellent communicator who builds trust and alignment across teams and levels.
• Comfortable prioritizing competing goals in a fast-changing environment.
• Curious, adaptable, and customer-first, balancing efficiency with sound risk judgment.

At Door Dash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members…