Warranty Operations Manager

Job Details

Job Location:

Phoenix Division AZ Construction - Tempe, AZ 85282

Job Purpose:

The position of Warranty Operations Manager is critical to ensuring that customer requests are met with the highest level of customer satisfaction, timeliness, and accuracy with effective use of resources; maintaining an approach of continuous improvement and assisting in the support and management of Warranty Managers to ensure the departments requirements are being met.

• Overseeing and Managing the Warranty Office Duties and team members
• Maintaining communication with the homeowners, sub-contractors, staff members as required
• Problem solving warranty issues presented through the team members, homeowners and ticket system
• Performing all Warranty General office duties
• Serving as internal department quality control
• Responsible for maintaining oversight and execution of warranty procedures
• Responsible for generating reports and monitoring status on department metrics
• Other duties as assigned

• Excellent phone etiquette
• Excellent verbal communication skills
• Punctual
• Professional appearance and manner
• Ability to work independently on assigned tasks as well as to accept direction on given assignments
• Customer service driven
• Displays a friendly, enthusiastic, personable manner
• Must be proficient in Microsoft Office Suite
• Ability to work under pressure; organized
• Ability to multitask; coordinate numerous activities and groups of people
• Highly motivated; ability to work with minimal supervision
• Strong team player; works with diverse groups of people
• Commitment to customer service
• Ability to read and fully comprehend construction blueprints specifications and development plans
• Other duties as assigned

• Prior customer service experience preferred
• 5-8 plus years’ experience in the residential construction industry and demonstrated Supervisory skills
• B.S. degree in (Construction, Business or similar business acumen is preferred) with 2-3 years experience in the home building industry or;
• Must have a High School diploma with demonstrated supervisory experience or equivalent years and successful completion of college courses in Residential Homebuilding Construction