Bilingual Customer Service Representative

Bilingual Customer Service Representative (Healthcare Call Center)

Location:

Tempe, AZ (Onsite)

Schedule:

Monday-Friday, 8:00 AM-5:00 PM

Employment Type:

12‑month contract

Pay Rate: $25/hr

Start Date:

February 22, 2026

Position Overview

This is an internal and external client‑facing role that requires excellent customer service, communication, and problem‑solving skills. The Customer Service Representative serves as a primary point of contact for members and clients, providing accurate, timely information regarding healthcare benefits, eligibility, and claims while delivering a high‑quality customer experience.

The ideal candidate is calm under pressure, detail‑oriented, comfortable navigating multiple systems, and able to effectively manage emotional or complex customer interactions.

Key Responsibilities

+ Customer Support & Communication (80%)

+ Accurately and efficiently quote healthcare benefits, eligibility, and claim status to callers

+ Respond promptly and professionally to inbound calls while maintaining a courteous demeanor

+ De‑escalate difficult or emotional situations through active listening and solution‑based responses

+ Educate members on benefits, prior authorizations, grievance and appeal processes, and other TPA services

+ Documentation & Follow‑Up (15%)

+ Thoroughly document all customer interactions in member notes

+ Return voicemails, emails, and written inquiries in a timely manner

+ Follow up with callers as needed to ensure issue resolution and customer satisfaction

+ Operational Excellence (5%)

+ Navigate multiple internal databases to research and resolve complex issues related to claims, eligibility, and authorizations

+ Utilize internal tools (e.g., task routing, Quickbase, escalation workflows) to request additional support or follow‑up actions

+ Meet or exceed departmental performance standards including Average Handle Time, Abandonment Rate, Talk Time, Quality, Adherence, and One‑Touch Resolution

Qualifications & Skills

+ 1+ year of recent customer service experience (any industry)

+ Healthcare or call center experience preferred

+ Bilingual (Spanish/English) strongly preferred

+ Excellent verbal and written communication skills

+ Ability to work independently and collaboratively in a team environment

+ Strong attention to detail with accurate data entry and 10‑key skills

+ Comfortable working in a fast‑paced, metrics‑driven call center environment

+ Proficient with navigating multiple systems simultaneously

Work Environment

+ Onsite call center environment at the SRO building

+ High‑volume inbound phone support

+ Performance‑driven, customer‑focused culture

Why Join This Role?

This position offers an opportunity to build healthcare industry experience, strengthen customer service skills, and contribute to a team focused on delivering exceptional member support. Ideal for entry‑level professionals seeking stability, structure, and growth within healthcare operations.

Job Type & Location

This is a Contract to Hire position based out of Tempe, AZ.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Final date to receive applications

This position is anticipated to close on Feb 17, 2026.

h4About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America,…