Bilingual Financial Services Representative

Bilingual Customer Service Representative – Financial Services

Location:

Tempe, AZ (On‑site)

Pay Rate:
Up to $25.00/hour

Schedule:

Monday–Friday

Shift Options: 7:30 AM – 4:30 PM or 8:00 AM – 5:00 PM

Work Environment:
Modern, professional office setting

We are seeking a Bilingual Customer Service Representative with experience or strong knowledge in financial services, banking, or payment processing to join our growing team. This role is ideal for a customer‑focused professional who takes pride in delivering high‑quality service, building rapport, and resolving financial inquiries with accuracy and professionalism.

While this position does not involve extremely high call volume, it does require confidence and excellence in handling customer conversations related to financial transactions and account inquiries.

• Provide exceptional customer support via phone, email, and ticketing system (Freshdesk).
• Respond to customer inquiries related to statements, fees, transactions, and general account questions.
• Accurately gather and verify customer information to resolve issues efficiently.
• Educate customers on processes and policies to reduce repeat inquiries.
• Maintain professionalism and empathy when assisting customers with sensitive financial matters.
• Meet individual service quality and performance expectations.
• Appropriately escalat e or transfer inquiries to internal departments when needed.
• Document customer interactions clearly and accurately within internal systems.

• Bilingual proficiency (fluent in Spanish).
• Minimum 2 years of customer service or call center experience.
• Prior experience or working knowledge in banking, financial services, or payment processing.
• Strong verbal and written communication skills.
• Demonstrated ability to handle demanding customers with patience and professionalism.
• High attention to detail and commitment to data accuracy.
• Comfortable working in a fast‑paced, deadline‑driven environment.

• Inbound call center experience within a financial or payments environment.
• Experience using ticketing systems such as Freshdesk.
• Familiarity with customer account research and transaction support.
• Strong problem‑solving and de‑escalation skills.
• Results‑driven mindset with a focus on customer satisfaction.

• Competitive hourly pay up to $25.00.
• Stable Monday–Friday schedule with no weekends.
• Modern office environment in Tempe, AZ.
• Opportunity to grow within the financial and payment processing industry.
• Collaborative, professional team culture.

This is a Contract to Hire position based out of Tempe, AZ.

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Tempe, AZ.

This position is anticipated to close on Feb 27, 2026.

We are an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.