Customer Service Representative - Tempe, AZ

Salary Range: $52,000 – $72,000 (no bonus)

We are seeking a Customer Service Representative – Repairs to join a fast-paced aerospace manufacturing environment supporting mission-critical power and electronic systems. This role serves as a key point of contact between customers and an FAA-certified repair operation, ensuring repair orders move smoothly from intake through shipment.

This is a customer-facing, detail-driven role ideal for someone who thrives in a high-volume service environment, enjoys cross-functional collaboration, and takes pride in delivering accurate, timely updates that drive customer satisfaction.

• Enter and manage repair orders within ERP and repair management systems
• Prepare and communicate repair quotations, order status updates, and delivery timelines using Excel and Outlook
• Track and report key performance metrics such as Turnaround Time (TAT) and On-Time Delivery (OTD)
• Process inbound and outbound repair shipments and receiving transactions
• Generate invoices for completed repairs and maintain accurate digital documentation
• Serve as a primary liaison for customers, including commercial airlines, aircraft OEMs, and military accounts
• Partner with Sales and Finance teams to support new orders, customer account setup, credit terms, and pricing
• Guide customers through each phase of the repair lifecycle—from quote to approval to shipment
• Support additional administrative or operational needs as business demands evolve

• 3–5 years of experience in customer service, sales support, or administrative roles within a manufacturing or technical environment
• Ability to interpret customer requirements, commercial purchase orders, and government contracts
• Strong attention to detail with a focus on accuracy and follow-through
• Comfortable working independently while also collaborating within a team
• Proven ability to manage competing priorities and perform well under pressure
• Excellent verbal and written communication skills
• Strong proficiency in Microsoft Office, particularly Excel
• Ability to manage multiple customer programs simultaneously
• Associate’s or Bachelor’s degree preferred, but not required
• Experience with Epicor ERP, Aeroxchange, WAWF, CAV, or ETQ is a plus

• Standard business hours Monday–Friday, with occasional overtime as needed
• Ability to lift up to 25 lbs and sit or stand for extended periods
• Combination of office environment and occasional exposure to active operational areas

Due to access to export-controlled information, candidates must be a U.S. Person as defined by U.S. export regulations or be eligible to obtain required authorizations.

This position offers exposure to aerospace repair operations, global customers, and cross-functional teams—all within a company that values reliability, precision, and continuous improvement.