Installation Coordinator

Overview

We’re looking for an Installation Coordinator to join our Operations team!

As an Installation Coordinator for Esler Companies - Renewal by Andersen you’ll be responsible for contacting homeowners to schedule their installations, setting clear expectations, and delivering a positive, high-touch level of customer experience throughout the process. By building strong relationships with homeowners and collaborating closely with the Install Support team and Production Leaders, you’ll align schedules, streamline communication, and keep projects moving efficiently.

• Take both inbound and outbound calls to schedule installation dates and confirm project details.
• Manage and respond promptly to a high volume of emails to ensure clear and timely communication.
• Schedule initial Installations and Install Service appointments with accuracy and efficiency.
• Prepare customer correspondence when needed, such as paid invoices or rebates.
• Coordinate scheduling adjustments, reschedules, and conflict resolution as needed.
• Partner closely with Production Leaders and Install Managers to align on crew capacity and subcontractors.
• Build positive relationships with homeowners and teammates to ensure a seamless installation journey.
• First point of contact for customer de-escalation.
• Other job duties as assigned.

• Excellent customer relations, empathetic & personable skills.
• Exceptional communication skills of listening and speaking for handling customer conflicts.
• Knowledgeable with tactful and diplomatic approach to tasks at hand.
• Must be able to organize & prioritize.
• Ability to adapt well and accept feedback in a changing environment.
• Must be comfortable in technology driven environment.
• Ability to work independently & with other teammates.
• High School Diploma or equivalent required;
  College Degree preferred.

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• And more!

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.

We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates. Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates.

Candidates can choose to opt-out at any time.

USD $21.00 - USD $23.00 /Hr.