Customer Service Representative - Phoenix

Job Location:

Tempe, AZ 85281

Position Type:
Full Time

Salary Range: $26.00 - $30.00 Hourly

FLAS Classification:
Non-Exempt

Location:

Multiple

Reports to:

Site Lead or CEM

Creation or Revision Date: 06/29/2023

Level: Entry

Education Level: High School

Job Category:
Customer Service

The Customer Service Representative works as a responsible member of the Customer Experience Team to provide excellent service to customers, including delivering inventory to customers' places of business. They work with customers to cover all service needs and resolve any issues that arise, perform front-line analysis and resolution where appropriate, and maintain high levels of customer satisfaction while following customer-specific on-site guidelines.

• Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordination with other departments to resolve inquiries.
• Serve as the first point of contact for general inquiries about orders, scheduling, delivery of products, etc.
• Adeptly manage all customer inquiries and requests.
• Accurately enter quotes and orders using ERP system (Prophet 21).
• Learn, understand, and utilize the automated or semi-automated systems and processes such as vending machines, wireless warehouse, and related processes.
• Expedite all open quotes and orders with urgency and accuracy.
• Check inventory specific to the customer, ensuring that all Min/Max levels and safety stock are adequate.
• Focus on customer specific requirements.
• Work with all information sources to accurately and quickly source what customers need, communicating internally and externally as needed.
• Understand Stellar supplier partnerships and how to best engage to locate information and service customers.
• Follow established CSR, Warehouse, Solutions and Quality processes for ensuring a quality Stellar Customer Experience and positive Customer Experience metric results.
• Expedite all service requests with urgency and accuracy to meet or exceed customer expectations.
• Work and collaborate effectively as part of the Customer Experience team, including Commercial and Specialist support individuals.
• Engage in continual learning of all Stellar service, programs, processes, and product offerings.
• Follow all customer guidelines and procedures as they pertain to the position.
• Follow all on-site safety and emergency procedures.
• Stay current on all required training and certifications.

No supervisory responsibility.

• Must have a valid driver's license, own transportation, and satisfactory driving record.
• Proficient in MS Office, specifically Outlook and Excel.
• Excellent verbal and written communication skills.
• Ability to connect positively with customers and others.
• Self-motivation and ability to work independently.
• Experience with ERP-type computer programs preferred, but not required.
• Must be able to lift 25 lbs on a consistent basis, and up to 75 lbs on occasion.
• Must be able to stand and/or walk up to 8 hours a day, as well as frequently reach out and overhead with arms and hands.

2-3 years of relevant customer service or warehouse-related experience.

High School diploma or equivalent.

Light to moderate physical effort that includes frequent standing or walking or maintaining arms and hands in the same position for repetitive tasks. Frequently works with light objects and light hand tools.

Marginal to moderate hazards that are typically predictable or well protected against.

Hourly