Customer Service Representative

Requirements

• Must have a valid driver’s license, own transportation, and satisfactory driving record.
• Proficient in MS Office, specifically Outlook and Excel.
• Excellent verbal and written communication skills.
• Ability to connect positively with customers and others.
• Self-motivation and ability to work independently are essential.
• Experience with ERP type computer programs preferred, but not required.
• Must be able to lift 25lbs on a consistent basis, and up to 75lbs on occasion.
• Must be able to stand and/or walk up to 8 hours a day, as well as frequently reach out and overhead with arms and hands.

• 2-3 years of relevant customer service or warehouse related experience.

• High School diploma or equivalent.

• Light to moderate physical effort that includes frequent standing or walking or maintaining arms and hands in the same position for repetitive tasks.
• Frequently works with light objects and light hand tools.

• Marginal to moderate hazards that are typically predictable or well protected against.

Hourly

It is the responsibility of the Customer Service Representative to work as a responsible member of the Customer Experience Team and to provide excellent service to our customers including delivering inventory to the customers place of business. Working with our customers to cover all customer service needs and resolving any issues that may arise. Perform front-line analysis and resolution where appropriate.

Maintaining a high level of customer satisfaction always as well as following all customer specific on-site guidelines. Days will be spent supporting all branch operations such as placing quotes and orders, answering customer questions via phone, email, in-person at the branch, answering questions about our products, assisting the Solutions team with vending machine operations, being a resource for all other departments, and making sure that our customers have the best experience possible.

• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.
• Be the first point of customer contact for general inquiries about orders, scheduling, delivery of product, etc.
• Adeptly manage all customer inquiries and requests.
• Accurately enter quotes and orders using ERP system (Prophet 21).
• Learn, understand, and utilize the automated or semi-automated systems and processes put in place by the Solutions team, including vending machines, wireless warehouse, and other related processes and systems.
• Expedite all open quotes and orders with urgency and accuracy.
• Check on inventory specific to the customer, ensuring that all Min/Max levels and safety stock are adequate.
• Focus on customer specific requirements.
• Work with all information sources to accurately and quickly source what our customers need, communicating internally and externally as needed.
• Understand Stellar supplier partnerships and how to best engage to locate information and service customers.
• Follow established CSR, Warehouse, Solutions and Quality processes for ensuring a quality Stellar Customer Experience and positive Customer Experience metric results.
• Expedite all service requests with urgency and accuracy to meet or exceed customer expectations.
• Work and collaborate effectively as part of your Customer Experience team, including Commercial and Specialist support individuals.
• Engage in continual learning of all Stellar service, programs, processes, and product offerings.
• Follow all customer guidelines and procedures as it pertains to your position.
• Follow all on-site safety and emergency procedures.
• Stay current on all required training and certifications.

No supervisory responsibility.