Field Assurance complaint Handling

Position:
Field Assurance complaint Handling - Urgent Need

Location:
Salt Lake City, UT

Duration: 3 Months Contract

Total Hours/week: 40.00

Shift: 1st shift

• Field Assurance complaint Handling, may also do some trouble shooting for Ultrasound equipment over the phone or assist the customer with next steps.
• Must have good communication verbally and written (emails).
• Respond to customer telephone inquiries by providing diagnostic and other assistance on the basic, legacy, high call volume queue platforms supported and serviced by client.
• Provide follow-up service by calling customers who have recently had service interactions.
• Maintain accurate records and documentation on service tickets.
• Follow up on shipped parts that require a parts return (RMA).
• Complete service documentation as required. Interface and work closely with advanced support specialists as required.
• More entry level, candidate out of Tech school, computer science.
• Experience with troubleshooting, tech customer service, wide range technical background over phone accepted. medical background not required, Networking, windows tech support.. etc.

• Minimum High school diploma, GED.
• If no Tech school degree,
• Must have at least 2-3 years’ experience in a related area or equivalency required.
• Demonstrated human relations and communication skills.
• Experience in Word Processing and spreadsheets, and strong telephone skills.
• Ability to work with customers and sales representatives to troubleshoot possible issues with capital equipment.