Claims Processor

Overview

Turo is looking for an enthusiastic and pragmatic Claims Processor to join us as we expand our operations team in Phoenix. You will bridge the gap between Turo Support and Claims while supporting Claims Associates. This position requires someone comfortable with change, driven, and eager to learn every day.

• Provide exceptional customer service and support to Turo hosts, guests, external vendors, and internal teams via Slack, email, voice, and/or chat
• Support collections efforts, review eligibility for accounts and vehicles relative to claims, review for liability, and own our resolving indirectly space
• Assist Turo members through the incident process
• Assist with non-complex claim resolutions
• Contribute to internal process documents and help streamline workflow

• Can multitask while ensuring all proper and accurate notations on an account are completed within a timely manner
• You are the go-to person to answer questions at your current job and are looking for a challenge and a change of pace
• Attention to detail is crucial — we work in a marketplace supporting hosts and guests across multiple geographies
• You can work in an ever-evolving environment while maintaining quality standards, meeting KPIs, and requiring minimal supervision
• You bring a positive attitude, high energy, strong work ethic, and commitment to Turo values

• Previous startup experience
• Strong proficiency with technology such as Slack and other CRM systems
• Someone who thrives in a space that is not always black and white

• Competitive salary, equity, benefits, and perks for all full-time employees
• Employer-paid medical, dental, and vision insurance (Country specific)
• Retirement employer match
• Learning & Development stipend to invest in your professional development
• Turo host matching program
• Turo travel credit
• Cell phone and internet stipend
• Paid time off to relax and recharge
• Paid holidays, volunteer time off, and parental leave